Drilldown: Test Capabilities

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Test Capabilities > STATUS GEC AWS: None & NOTES : Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers & CAPABILITY AZURE: None & CAPABILITY AWS: None

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