Drilldown: Test Capabilities
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Test Capabilities > NAME:
Workforce Management 
& FEATURE LEVEL GEC AZURE :
1. CAPABILITY or
2. USE CASE
& STATUS GEC AWS:
2. PM-CONTROLLED
& NOTES :
. UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Available to current Reactive Chat customers only or
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email
& CAPABILITY AWS:
Workforce Management
& FEATURE LEVEL GEC AZURE :
1. CAPABILITY or
2. USE CASE
& STATUS GEC AWS:
2. PM-CONTROLLED
& NOTES :
. UX Only available via open Internet, and not MPLSGenesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Available to current Reactive Chat customers only or
Supports MS Exchange, O365 and Gmail with Graph API or IMAP. No EWS or POP. Requires iWD to be provisioned (but not licensed if only email is used).rebranded Advanced Email
& CAPABILITY AWS:
Workforce Management Use the filters below to narrow your results.
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