Drilldown: Test Capabilities
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Test Capabilities > FEATURE LEVEL GEC AZURE:
1. CAPABILITY 
& NOTES :
Genesys Cloud Resource Management (WE02) package should be positioned for new customers or
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support.
& CAPABILITY AWS:
Predictive Engagement Salesforce & Marketo Integration
& NOTES :
Genesys Cloud Resource Management (WE02) package should be positioned for new customers or
Screen capture is not supported by Chat/Email Hot Seating is now supported with GIR screen recording Genesys Cloud Quality Assurance and Compliance (WE01) package should be positioned for new customers or
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support.
& CAPABILITY AWS:
Predictive Engagement Salesforce & Marketo Integration Use the filters below to narrow your results.
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