Drilldown: Test Capabilities

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Test Capabilities > NOTES : Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud or New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support. & CAPABILITY AWS: Outbound-Progressive

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