Drilldown: Test Capabilities
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Test Capabilities > NOTES 
:
Included into Designer as a feature or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 or
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn or
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support.
& CAPABILITY AWS:
Open-Internet-Connected Agents*
:
Included into Designer as a feature or
Includes provisioning of Genesys Cloud WEM and hybrid integration with Engage Cloud Voice-only in 4Q20 or
Messaging (Facebook, Twitter, WhatsApp) will be available when the rest of the suite is GA; Apple Business Chat still in backlog with no delivery date or
New implementations must use Advanced (Asynchronous) Chat and are OK for simplified CAP or
Note! SSO support varies across different capabilities. Refer to SSO support documentation https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/SingleSignOn or
Shifting to Advanced Email in early 2021; check with PM (Veit) for details and supported protocols. No EWS support.
& CAPABILITY AWS:
Open-Internet-Connected Agents* Use the filters below to narrow your results.
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