Drilldown: SMART UseCase
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None (3) ·
Apple Business Chat Messaging App Connector (perpetual or subscription) (2) ·
At least one of Digital use cases (email chat etc) (1) ·
CIM (2) ·
CIM HA (Optional) (2) ·
Genesy Workforce Management (1) ·
Genesys Cloud CX 1 if only agent based outbound will be performed OR Genesys Cloud CX 2 or greater if agentless (IVR) outbound notification will be used. (1) ·
Genesys InfoMart (Optional) (2) ·
Genesys InfoMart – HA (Optional) (2) ·
Workspace (2)
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