Drilldown: SMART UseCase
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None (3) ·
ASR and TTS (1) ·
Conversation Manager (1) ·
Genesys Callback (1) ·
Genesys Cloud CX 1 if only agent based outbound will be performed OR Genesys Cloud CX 2 or greater if agentless (IVR) outbound notification will be used. (1) ·
GVP (1) ·
GVP HA (optional) (1) ·
Intelligent Automation Omnichannel Self-Service (1) ·
Intelligent Automation Omnichannel Self-Service - HA (Optional) (1)
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