Drilldown: SMART UseCase
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BO03 (1) ·
CE01 (1) ·
CE10 (1) ·
CE11 (1) ·
CE27 (1) ·
EE09 (1) ·
EE10-A (1) ·
EE10-B (1) ·
EE10-C (1) ·
EE10-D (1) ·
EE11 (1) ·
EE26 (1)
None (2) ·
AIModule for ASR (Optional) (1) ·
AIModule for ASR - HA (Optional) (1) ·
AIModule for TTS (Optional) (1) ·
AIModule for TTS - HA (Optional) (1) ·
ASR and TTS (Optional) (1) ·
CIM (2) ·
CIM (HA) (1) ·
CIM HA (Optional) (1) ·
Genesys Cloud CX 1 if only agent based outbound will be performed OR Genesys Cloud CX 2 or greater if agentless (IVR) outbound notification will be used. (1) ·
Genesys Infomart (1) ·
Genesys Infomart (Optional) (1) ·
Genesys Infomart - HA (optional) (2) ·
Genesys Intelligent Automation Omnichannel Self-Service (1) ·
Genesys Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) ·
Genesys Interactive Insights (1) ·
Genesys Interactive Insights (Optional) (1) ·
Genesys Voice Platform (incl add'l capability) (1) ·
Genesys Voice Platform (incl add'l capability) - HA (Optional) (1) ·
Genesys Workforce Management (1) ·
GVP (1) ·
GVP HA (optional) (1) ·
Interaction Workspace (1) ·
Interaction Workspace (Optional) (1) ·
No sellable items (6) ·
Please see prerequisits (5) ·
SIP Business Continuity (Optional) (2) ·
SIP Interaction (2) ·
SIP Interaction - HA (Optional) (1) ·
SIP Interaction HA (optional) (1)
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