Drilldown: SMART UseCase

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SMART UseCase > Video : 402727717 or 463028065 or 526149198

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MintyDocsVersion:
Current (3)
MintyDocsProduct:
Genesys Use Cases (3)
MintyDocsManual:
GenesysCloud (2) · GenesysEngage-onpremises (1)
ID:
CE07 (1) · CE09 (1) · CE34 (1)
Title:
None (3)
Offering:
GenesysCloud (2) · GenesysEngage-onpremises (1)
SellableItems:
Apple Business Chat Messaging App Connector (perpetual or subscription) (1) · CIM (2) · CIM (HA) (1) · CIM HA (Optional) (1) · Genesys InfoMart (Optional) (2) · Genesys Infomart - HA (Optional) (1) · Genesys InfoMart – HA (Optional) (1) · Genesys Interactive Insights (Optional) (1) · Genesys Voice Platform (incl add'l capability) (1) · Genesys Voice Platform (incl add'l capability) - HA (Optional) (1) · Intelligent Automation Omnichannel Self-Service (2) · Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) · Interaction Speech Rec Tier 1 - Additional Language (1) · Interaction Speech Rec Tier 1 - Base Language (1) · Interaction Speech Rec Tier 2 - Base Language (1) · Interaction Speech Rec Tier 3 - Additional Language (1) · Interaction Workspace (Optional) (1) · ITTS Additional Language (1) · ITTS Base Langage (1) · PureConnect: Interaction Attendant Remote Data Query (Optional) (1) · PureConnect: Interaction Speech Recognizer (ISR) (Optional) (1) · PureConnect: Interaction Text-To-Speech (ITTS) (Optional) (1) · PureConnect: MRCP ASR Feature License (Optional) (1) · PureConnect: Secure Input IVR (Optional) (1) · PureConnect: Speech Recognition Services (Optional) (1) · SIP Business Continuity (Optional) (1) · SIP Interaction (1) · SIP Interaction HA (optional) (1) · Workspace (1) · ​ For additional personalization Genesys recommends this use case in conjunction with Genesys Customer Authentication (CE07) for PureConnect. PureConnect: Voice XML Interpreter (1) · ​ Intelligent Automation Omnichannel Self-Service - HA (Optional)​ (1)
RequiresAll:
None (2) · CE43 (1)
RequiresOr:
None (3)
Optional:
None (1) · CE02 (1) · CE07 (1)
Exceptions:
None (3)
Requires:
None (3)
Video: (Click arrow to add another value)
DocVersion:
1.0.2 (1) · V 1.0.0 (1) · v 1.1.4 (1)

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