Drilldown: SMART UseCase

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SMART UseCase > Offering: PureConnect & RequiresAll : CE02 or CE07

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GIA: Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) · Intelligent Automation Omnichannel Self-Service (2) · Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) · Interaction Speech Rec Tier 1 - Additional Language (2) · Interaction Speech Rec Tier 1 - Base Language (2) · Interaction Speech Rec Tier 2 - Base Language (2) · Interaction Speech Rec Tier 3 - Additional Language (2) · ITTS Additional Language (2) · ITTS Base Langage (2) · PureConnect Cloud: PureConnect Cloud PCI Zone (Monthly Fee) (1) · PureConnect Cloud: PureConnect Cloud PCI Zone Setup (Setup Fee) (1) · PureConnect: Interaction Attendant Remote Data Query (Optional) (2) · PureConnect: Interaction Speech Recognizer (ISR) (Optional) (1) · PureConnect: Interaction Text-To-Speech (ITTS) (Optional) (2) · PureConnect: MRCP ASR Feature License (Optional) (3) · PureConnect: Secure Input IVR (1) · PureConnect: Secure Input IVR (Optional) (2) · PureConnect: Speech Recognition Services (Optional) (3) · PureConnect: Voice XML Interpreter (2) · PureConnect:Secure Input IVR (Optional) (1) · See list of optional Nuance items in NOTES section (1) · ​ For additional personalization Genesys recommends this use case in conjunction with Genesys Customer Authentication (CE07) for PureConnect. PureConnect: Voice XML Interpreter (1) · ​ GIA: Intelligent Automation Omnichannel Self-Service (1) · ​ Intelligent Automation Omnichannel Self-Service - HA (Optional)​ (1) · ​ PureConnect: Interaction Speech Recognizer (ISR) (Optional)​ (1)
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