Drilldown: SMART UseCase
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None (3) ·
GIA: Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) ·
Intelligent Automation Omnichannel Self-Service (2) ·
Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) ·
Interaction Speech Rec Tier 1 - Additional Language (2) ·
Interaction Speech Rec Tier 1 - Base Language (2) ·
Interaction Speech Rec Tier 2 - Base Language (2) ·
Interaction Speech Rec Tier 3 - Additional Language (2) ·
ITTS Additional Language (2) ·
ITTS Base Langage (2) ·
PureConnect Cloud: PureConnect Cloud PCI Zone (Monthly Fee) (1) ·
PureConnect Cloud: PureConnect Cloud PCI Zone Setup (Setup Fee) (1) ·
PureConnect: Interaction Attendant Remote Data Query (Optional) (2) ·
PureConnect: Interaction Speech Recognizer (ISR) (Optional) (1) ·
PureConnect: Interaction Text-To-Speech (ITTS) (Optional) (2) ·
PureConnect: MRCP ASR Feature License (Optional) (3) ·
PureConnect: Secure Input IVR (1) ·
PureConnect: Secure Input IVR (Optional) (2) ·
PureConnect: Speech Recognition Services (Optional) (3) ·
PureConnect: Voice XML Interpreter (2) ·
PureConnect:Secure Input IVR (Optional) (1) ·
See list of optional Nuance items in NOTES section (1) ·
For additional personalization Genesys recommends this use case in conjunction with Genesys Customer Authentication (CE07) for PureConnect. PureConnect: Voice XML Interpreter (1) ·
GIA: Intelligent Automation Omnichannel Self-Service (1) ·
Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) ·
PureConnect: Interaction Speech Recognizer (ISR) (Optional) (1)
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