Drilldown: SMART UseCase

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SMART UseCase > ID : CE09 or EE08

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MintyDocsVersion:
Current (5)
MintyDocsProduct:
Genesys Use Cases (5)
MintyDocsManual:
GenesysCloud (1) · GenesysEngage-onpremises (2) · PureConnect (2)
ID: (Click arrow to add another value)
Title:
None (5)
Offering:
GenesysCloud (1) · GenesysEngage-onpremises (2) · PureConnect (2)
SellableItems:
Advanced Server (1) · Advanced Session (1) · Basic Session (1) · Genesys Interaction Recording - Voice Recording (1) · Genesys Interaction Recording – Screen Recording (1) · Genesys Interaction Recording – Screen Recording HA (Optional) (1) · Genesys Interaction Recording – Voice Recording HA (Optional) (1) · Intelligent Automation Omnichannel Self-Service (2) · Interaction Media Server - Large Appliance - Gen9 (1) · Interaction Quality Manager (1) · Interaction Recorder Add-on (1) · Interaction Recorder Master Key Password (1) · Interaction Recorder Server (1) · Interaction Speech Rec Tier 1 - Additional Language (2) · Interaction Speech Rec Tier 1 - Base Language (2) · Interaction Speech Rec Tier 2 - Base Language (2) · Interaction Speech Rec Tier 3 - Additional Language (2) · Interaction Web Portal Agent License – Concurrent (1) · Interaction Web Portal Enterprise License (1) · Interaction Web Portal Organizational License (1) · Interaction Web Portal Server License (1) · ITTS Additional Language (2) · ITTS Base Langage (2) · No sellable items (1) · Please reference prerequisits (1) · PureConnect: Interaction Attendant Remote Data Query (Optional) (2) · PureConnect: Interaction Speech Recognizer (ISR) (Optional) (2) · PureConnect: Interaction Text-To-Speech (ITTS) (Optional) (2) · PureConnect: MRCP ASR Feature License (Optional) (2) · PureConnect: Secure Input IVR (Optional) (2) · PureConnect: Speech Recognition Services (Optional) (2) · Screen Recorder Session (1) · ​ For additional personalization Genesys recommends this use case in conjunction with Genesys Customer Authentication (CE07) for PureConnect. PureConnect: Voice XML Interpreter (2) · ​ Intelligent Automation Omnichannel Self-Service - HA (Optional)​ (2)
RequiresAll:
None (2) · CE02 (1) · CE07 (1) · CE43 (1)
RequiresOr:
None (2) · CE01 (3) · CE01-S4B (1) · CE02 (3)
Optional:
None (3) · CE07 (2)
Exceptions:
None (5)
Requires:
None (5)
Video:
None (4) · 463028065 (1)
DocVersion:
V 1.0.0 (1) · v 1.0.1 (2) · v 1.1.4 (1) · version 1.0.2 (1)

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