Drilldown: SMART UseCase
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None (3) ·
Advanced Server (1) ·
Advanced Session (1) ·
Basic Session (1) ·
Contact Center Level 1 (1) ·
Genesys Cloud CX 1 if only agent based outbound will be performed OR Genesys Cloud CX 2 or greater if agentless (IVR) outbound notification will be used. (1) ·
Intelligent Automation Omnichannel Self-Service (2) ·
Interaction Media Server - Large Appliance - Gen9 (or other applicable media server types based on deployment) (1) ·
Interaction Speech Rec Tier 1 - Additional Language (2) ·
Interaction Speech Rec Tier 1 - Base Language (2) ·
Interaction Speech Rec Tier 2 - Base Language (2) ·
Interaction Speech Rec Tier 3 - Additional Language (2) ·
Interaction Supervisor add-on (1) ·
ITTS Additional Language (2) ·
ITTS Base Langage (2) ·
Media Session (1) ·
No sellable items (1) ·
Optional: Professional Services customization for advanced callbacks (1) ·
Please reference prerequisits (1) ·
PureConnect: Interaction Attendant Remote Data Query (Optional) (2) ·
PureConnect: Interaction Speech Recognizer (ISR) (Optional) (2) ·
PureConnect: Interaction Text-To-Speech (ITTS) (Optional) (2) ·
PureConnect: MRCP ASR Feature License (Optional) (2) ·
PureConnect: Secure Input IVR (Optional) (2) ·
PureConnect: Speech Recognition Services (Optional) (2) ·
For additional personalization Genesys recommends this use case in conjunction with Genesys Customer Authentication (CE07) for PureConnect. PureConnect: Voice XML Interpreter (2) ·
Intelligent Automation Omnichannel Self-Service - HA (Optional) (2)
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