Drilldown: SMART UseCase

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SMART UseCase > ID : CE01 or CE09 or EE09

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MintyDocsVersion:
Current (7)
MintyDocsProduct:
Genesys Use Cases (7)
MintyDocsManual:
GenesysCloud (1) · GenesysEngage-onpremises (3) · PureConnect (3)
ID: (Click arrow to add another value)
Title:
None (5) · Connect a Voice Interaction to the Right Resource (1) · Genesys Call Routing (1)
Offering:
GenesysCloud (1) · GenesysEngage-onpremises (3) · PureConnect (3)
SellableItems:
None (2) · Interaction Speech Rec Tier 1 - Additional Language (2) · ​ For additional personalization Genesys recommends this use case in conjunction with Genesys Customer Authentication (CE07) for PureConnect. PureConnect: Voice XML Interpreter (2) · PureConnect: Speech Recognition Services (Optional) (2) · PureConnect: Secure Input IVR (Optional) (2) · PureConnect: MRCP ASR Feature License (Optional) (2) · PureConnect: Interaction Text-To-Speech (ITTS) (Optional) (2) · PureConnect: Interaction Speech Recognizer (ISR) (Optional) (2) · PureConnect: Interaction Attendant Remote Data Query (Optional) (2) · ITTS Base Langage (2) · ITTS Additional Language (2) · Interaction Speech Rec Tier 2 - Base Language (2) · Interaction Speech Rec Tier 1 - Base Language (2) · Interaction Speech Rec Tier 3 - Additional Language (2) · ​ Intelligent Automation Omnichannel Self-Service - HA (Optional)​ (2) · Intelligent Automation Omnichannel Self-Service (2)
Other values:
RequiresAll:
None (4) · CE02 (1) · CE07 (1) · CE43 (1)
RequiresOr:
None (4) · CE01 (1) · CE01-S4B (1) · CE02 (1) · EE07 (2) · EE08 (2)
Optional:
None (5) · CE07 (2)
Exceptions:
None (7)
Requires:
None (7)
Video:
None (6) · 463028065 (1)
DocVersion:
V 1.0.0 (1) · v 1.0.1 (2) · v 1.1.2 (1) · v 1.1.4 (1) · v 1.2.1 (1) · v 1.2.3 (1)

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