Drilldown: SMART UseCase

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SMART UseCase > DocVersion : v 1.2.3 or ver 1.0.2 or ver 1.1.2 or version 1.0.2

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MintyDocsVersion:
Current (6)
MintyDocsProduct:
Genesys Use Cases (6)
MintyDocsManual:
GenesysEngage-onpremises (4) · PureConnect (2)
ID:
CE01 (1) · CE02 (1) · CE07 (1) · CE21 (1) · EE08 (1) · EE10-A (1)
Title:
None (4) · Connect a Voice Interaction to the Right Resource (1) · Genesys Personalized Routing (1)
Offering:
GenesysEngage-onpremises (4) · PureConnect (2)
SellableItems:
None (1) · ASR and TTS (Optional) (2) · CIM (2) · CIM (HA) (2) · GAAP (Optional) (1) · Genesys Infomart (2) · Genesys Infomart - HA (optional) (2) · Genesys Interaction Recording - Voice Recording (1) · Genesys Interaction Recording – Screen Recording (1) · Genesys Interaction Recording – Screen Recording HA (Optional) (1) · Genesys Interaction Recording – Voice Recording HA (Optional) (1) · Genesys Interactive Insights (2) · Genesys Mobile Engagement (1) · GIA: Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) · GVP (1) · GVP (optional for DNIS but required for Access Code callback configuration) (1) · GVP HA (optional) (2) · Interaction Speech Rec Tier 1 - Additional Language (1) · Interaction Speech Rec Tier 1 - Base Language (1) · Interaction Speech Rec Tier 2 - Base Language (1) · Interaction Speech Rec Tier 3 - Additional Language (1) · Interaction Workspace (2) · ITTS Additional Language (1) · ITTS Base Langage (1) · No sellable items (1) · Please see prerequisits (1) · PureConnect: Interaction Attendant Remote Data Query (Optional) (1) · PureConnect: Interaction Text-To-Speech (ITTS) (Optional) (1) · PureConnect: MRCP ASR Feature License (Optional) (1) · PureConnect: Secure Input IVR (Optional) (1) · PureConnect: Speech Recognition Services (Optional) (1) · PureConnect: Voice XML Interpreter (1) · PureConnect:Secure Input IVR (Optional) (1) · SIP Business Continuity (Optional) (2) · SIP Interaction (2) · SIP Interaction HA (optional) (2) · ​ GIA: Intelligent Automation Omnichannel Self-Service (1) · ​ PureConnect: Interaction Speech Recognizer (ISR) (Optional)​ (1)
RequiresAll:
None (4) · CE01 (1) · CE02 (1)
RequiresOr:
None (4) · CE01 (1) · CE02 (1) · EE01 (1) · EE02 (1) · EE26 (1)
Optional:
None (6)
Exceptions:
None (6)
Requires:
None (6)
Video:
None (6)
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