Drilldown: SMART UseCase

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AIModule for ASR (Optional) (1) · AIModule for ASR - HA (Optional) (1) · AIModule for TTS (Optional) (1) · AIModule for TTS - HA (Optional) (1) · ASR and TTS (Optional) (1) · CIM (2) · CIM (HA) (1) · CIM HA (Optional) (1) · Conversation Manager (1) · Genesys Cloud CX 1 if only agent based outbound will be performed OR Genesys Cloud CX 2 or greater if agentless (IVR) outbound notification will be used. (1) · Genesys Infomart (1) · Genesys Infomart (Optional) (1) · Genesys Infomart - HA (Optional) (2) · Genesys Intelligent Automation Omnichannel Self-Service (1) · Genesys Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) · Genesys Interaction Recording - Voice Recording (1) · Genesys Interaction Recording – Screen Recording (1) · Genesys Interaction Recording – Screen Recording HA (Optional) (1) · Genesys Interaction Recording – Voice Recording HA (Optional) (1) · Genesys Interactive Insights (1) · Genesys Interactive Insights (Optional) (1) · Genesys Voice Platform (incl add'l capability) (1) · Genesys Voice Platform (incl add'l capability) - HA (Optional) (1) · Genesys Workforce Management (1) · GVP (1) · GVP HA (optional) (1) · Intelligent Automation Omnichannel Self-Service (Optional (1) · Intelligent Automation Omnichannel Self-Service - HA (Optional) (1) · Interaction Workspace (1) · Interaction Workspace (Optional) (1) · No sellable items (3) · Please see prerequisits (3) · SIP Business Continuity (Optional) (2) · SIP Interaction (2) · SIP Interaction - HA (Optional) (1) · SIP Interaction HA (optional) (1) · SIP Qualification & Parking (1) · SIP Qualification and Parking HA (Optional) (1)
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