Drilldown: SMART Meta

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SMART Meta > Subtitle : Offer FAQs to customers and a knowledge library to employees or Record voice and screen interactions or Use AI powered journey analytics to observe website activity, predict visitor outcomes, and proactively engage with prospects and customers via agent-assisted chat, content offer or chatbot.

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ID:
CE28 (1) · CE37 (1) · EE08 (1) · WF05 (1)
Title:
Genesys Knowledge Management (1) · Genesys Predictive Engagement (1) · Genesys Voice and Screen Recording (2)
Subtitle: (Click arrow to add another value)
SolutionCategory:
None (1) · Customer Engagement (2) · Employee Engagement (1)
Solution:
Digital (1) · Self-Service and Automation (1) · Workforce Engagement (2)

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