Drilldown: SMART Meta

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SMART Meta > Subtitle : Monitor conversations between the customer and agent to surface contextually relevant knowledge and FAQs. or Optimize tasks sent to workbins

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ID:
BO03 (1) · EE31 (1)
Title:
Genesys Agent Assist (1) · Genesys Task Distribution-Workgroup (1)
Subtitle: (Click arrow to add another value)
SolutionCategory:
Business Optimization (1) · Employee Engagement (1)
Solution:
Digital (1) · Workforce Engagement (1)

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