Drilldown: SMART Meta

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SMART Meta > Subtitle : Apply personalized routing to digital interactions or Optimize employee utilization for voice interactions or Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent

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ID:
BO06 (1) · CE20 (1) · EE01 (1)
Title:
Genesys Personalized Digital Routing (1) · Genesys Predictive Routing for Customer Service (1) · Genesys Workforce Scheduling for Voice (1)
Subtitle: (Click arrow to add another value)
SolutionCategory:
Business Optimization (1) · Customer Engagement (1) · Employee Engagement (1)
Solution:
Digital (1) · Inbound (1) · Workforce Engagement (1)

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