Drilldown: SMART Meta

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SMART Meta > Subtitle : Apply personalized routing to digital interactions or Gain basic insight into voice interactions using speech analytics or Place CX and agent efficiency at the center of your routing decisions using AI to match each customer interaction with the best agent

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ID:
BO06 (1) · CE20 (1) · EE22 (1) · WF03 (1)
Title:
Genesys Personalized Digital Routing (1) · Genesys Predictive Routing for Customer Service (1) · Genesys Speech Analytics (2)
Subtitle: (Click arrow to add another value)
SolutionCategory:
None (1) · Business Optimization (1) · Customer Engagement (1) · Employee Engagement (1)
Solution:
Digital (1) · Inbound (1) · Workforce Engagement (2)

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