Drilldown: SMART Canonical

EE22 (1) · EE24 (1) · SL05 (1) · WF02 (1) · WF03 (1)

0f918dc2-f104-40f6-9ef9-1b1fbbf8748c (2) · 5a0cc4f3-1898-4e32-8488-9e471a6596a3 (1) · 74ad401d-942d-422f-8b38-bb8668ab6a4b (1) · https://www.lucidchart.com/documents/edit/f4df9d53-4431-4b89-a280-0828887b1381/0 (1)

None · https://all.docs.genesys.com/images-supersite/3/35/CE11_-_genesys_outbound_dialer_-_header_%282%29.png · https://all.docs.genesys.com/images-supersite/1/10/SL09_-_genesys_predictive_engagement_for_sales_-_header_%282%29.png · https://all.docs.genesys.com/images-supersite/8/82/CE28_-_genesys_knowledge_management_-_header_%282%29.png · https://all.docs.genesys.com/images-supersite/7/7b/EE22_-_genesys_speech_analytics_-_header_%282%29.png · https://all.docs.genesys.com/images-supersite/f/fe/EE08_-_genesys_voice_and_screen_recording_-_header_%282%29.png · https://all.docs.genesys.com/images-supersite/a/af/GettyImages-137087419_%282%29.png · https://all.docs.genesys.com/images-supersite/b/b2/EE30_-_genesys_selective_recording_-_header_%282%29.jpg · https://all.docs.genesys.com/images-supersite/7/7a/EE25_-_genesys_text_and_speech_analytics_for_complience_-_header_%282%29.jpg · https://all.docs.genesys.com/images-supersite/6/67/CE09_-_genesys_ivr_personalization_-_header_%282%29.png · https://all.docs.genesys.com/images-supersite/a/a7/EE02_-_genesys_omnichannel_workforce_scheduling_-_header_%282%29.png · https://all.docs.genesys.com/images-supersite/e/e8/EE01_-_genesys_workforce_scheduling_for_voice_-_header_%282%29.png · https://all.docs.genesys.com/images-supersite/a/a0/CE27_-_genesys_co-browse_-_header_%282%29.png · https://all.docs.genesys.com/images-supersite/4/45/EE12_-_genesys_offline_activity_scheduling_-_header_%282%29.png · https://all.docs.genesys.com/images-supersite/2/22/CE40_-_genesys_bots_with_amazon_lex_-_header_%282%29.png · https://all.docs.genesys.com/images-supersite/0/0a/CE18_-_genesys_chat_routing_-_header_%282%29.png · https://all.docs.genesys.com/images-supersite/a/ae/CE21_-_genesys_click_to_call_-_header_%282%29.png · https://docs.genesys.com/images-supersite/e/e5/WE01_-_Quality_Assurance_and_Compliance_-_header.png · https://all.docs.genesys.com/images-supersite/b/b3/CE05_-_genesys_preferred_agent_routing_-_header_%282%29.png · https://all.docs.genesys.com/images-supersite/b/b4/EE29_-_genesys_compliance_recording_-_header_%282%29.png

Other values: ; https://all.docs.genesys.com/images-supersite/0/00/CE29_-_genesys_sms_routing_-_header_%282%29.png https://all.docs.genesys.com/images-supersite/0/0d/B004.jpg https://all.docs.genesys.com/images-supersite/1/13/SL02_-_genesys_click-to-call_for_sales_-_header_%283%29.png https://all.docs.genesys.com/images-supersite/1/14/CE10_-_genesys_multimodel_ivr_-_header.png https://all.docs.genesys.com/images-supersite/2/23/EE10_C_-_Genesys_Employee_Schedule_Preferences_%282%29_-.png https://all.docs.genesys.com/images-supersite/2/24/BO07.jpg https://all.docs.genesys.com/images-supersite/2/2b/CE41.jpg https://all.docs.genesys.com/images-supersite/3/34/CE43.jpg https://all.docs.genesys.com/images-supersite/4/4f/CE22_-_genesys_digital_callback_-_header_%282%29.png https://all.docs.genesys.com/images-supersite/5/51/EE21_-_genesys_ivr_recording_-_header_%282%29.png https://all.docs.genesys.com/images-supersite/5/53/EE28_-_genesys_task_based_scheduling_-_header_%282%29.png https://all.docs.genesys.com/images-supersite/5/5b/EE20_-_genesys_employee_onboarding_-_header_%282%29.png https://all.docs.genesys.com/images-supersite/5/5c/EE10_-_genesys_employee_schedule_preferences_-_header_%282%29.png https://all.docs.genesys.com/images-supersite/6/61/WE03_-_Employee_Performance_-_header_%282%29.png https://all.docs.genesys.com/images-supersite/6/63/EE11_-_genesys_shift_bidding_-_header_%282%29.png https://all.docs.genesys.com/images-supersite/6/6a/CE34.jpg https://all.docs.genesys.com/images-supersite/6/6b/EE03_-_genesys_shrinkage_management_-_header_%282%29.png https://all.docs.genesys.com/images-supersite/6/6d/EE04_-_genesys_schedule-based_routing_-_header_%282%29.png https://all.docs.genesys.com/images-supersite/6/6f/EE23_-_genesys_advanced_text_and_speech_analytics_-_header_%282%29.png https://all.docs.genesys.com/images-supersite/7/74/CE13_-_genesys_omnichannel_notification_-_header_%2812%29_-_Copy.png https://all.docs.genesys.com/images-supersite/7/7d/BO11_-_genesys_dynamic_case_management_-_Header.png https://all.docs.genesys.com/images-supersite/8/8c/CE12_-_genesys_sms_notification_-_header_%28original%29.png https://all.docs.genesys.com/images-supersite/8/8f/CE01_CE09_-header_%282%29.png https://all.docs.genesys.com/images-supersite/8/8f/CE02.jpg https://all.docs.genesys.com/images-supersite/9/90/EE10_D_-_Genesys_Employee_Schedule_Preferences_%282%29_-_-.png https://all.docs.genesys.com/images-supersite/9/93/EE26_-_genesys_back-office_scheduling_-_header_%282%29.png https://all.docs.genesys.com/images-supersite/9/96/EE17_-_genesys_outsourced_agent_management_-_header_%282%29.png https://all.docs.genesys.com/images-supersite/9/9a/CE38.jpg https://all.docs.genesys.com/images-supersite/9/9d/EE31_-_genesys_agent_assist_-_header.png https://all.docs.genesys.com/images-supersite/b/ba/EE27_-_genesys_wfm_third_party_integration_-_header_%282%29.jpg https://all.docs.genesys.com/images-supersite/c/c0/BO03.jpg https://all.docs.genesys.com/images-supersite/c/c1/EE18_-_genesys_performance_based_routing_-_header_%282%29.png https://all.docs.genesys.com/images-supersite/c/c8/CE01%2C_SL09%2C_SL22.png https://all.docs.genesys.com/images-supersite/d/d0/BO06.jpg https://all.docs.genesys.com/images-supersite/d/d8/CE20_-_genesys_personalized_digital_routing_-_header_%282%29.png https://all.docs.genesys.com/images-supersite/d/d9/CE16_-_Genesys_Email_Routing.png https://all.docs.genesys.com/images-supersite/d/dc/CE19_-_genesys_social_media_routing_-_header_%282%29.png https://all.docs.genesys.com/images-supersite/e/e4/EE10_B_-_Genesys_Employee_Schedule_Preferences_%282%29_-_Copy.png https://all.docs.genesys.com/images-supersite/e/e7/CE15.png https://all.docs.genesys.com/images-supersite/e/ea/EE32_-_Genesys_Agent_Desktop_Screen_Recording_%282%29.png https://all.docs.genesys.com/images-supersite/e/ed/EE10_A_-_D_-_Genesys_Employee_Schedule_Preferences_%282%29.png https://all.docs.genesys.com/images-supersite/f/f9/CE11_-_genesys_outbound_dialer_-_header.png https://all.docs.genesys.com/images-supersite/f/fb/EE15_-_genesys_proficiency_management_-_header_%282%29.png https://all.docs.genesys.com/images-supersite/f/fe/Work_Automation_Header.png https://docs.genesys.com/images-supersite/0/02/B002.jpg https://docs.genesys.com/images-supersite/1/14/OP04_Genesys_Voice_Services_%282%29.png https://docs.genesys.com/images-supersite/6/69/WE02_-_resource_management_-_header.png https://docs.genesys.com/images-supersite/b/b9/EE35_-_Genesys_Post_Interaction_Survey_%282%29.jpg https://docs.genesys.com/images-supersite/d/de/OP02_-_Genesys_CRM_Collaboration_%282%29.jpg https://docs.genesys.com/images-supersite/f/f2/OP07_Datasheet_Image.png