Drilldown: HIW

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HIW > DisplayName : How Agent Workspace works or How Intelligent Workload Distribution works or How Recording, Quality Management and Speech Analytics works

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featurename:
Agent Workspace (2) · Intelligent Workload Distribution (2) · Recording, Quality Management and Speech Analytics (2)
productshort:
Draft:PEC-AD (1) · Draft:PEC-IWD (1) · Draft:PEC-REC (1) · PEC-AD (1) · PEC-IWD (1) · PEC-REC (1)
ComingSoon:
No (6)
Role:
Administrator (4) · Administrator, Agent, Supervisor (2)
DisplayName: (Click arrow to add another value)
TocName:
How Agent Workspace works (2) · How IWD works (2) · How Recording, Quality Management and Speech Analytics works (2)
Dimension:
None (6)
Product:
Agent Workspace (2) · Genesys Recording, Quality Management, and Speech Analytics (2) · Intelligent Workload Distribution (2)
Manual:
None (6)
Standalone:
Yes (6)
Application:
None (2) · Agent Workspace, Agent Setup, Designer, Outbound (2) · Recording (2)
UseCase:
BO02, BO03 (2) · CE01 (2) · CE16, CE18, CE19, CE27, CE29 (2)
Platform:
GenesysEngage-cloud (6)

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