Drilldown: GEcTelCon
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Agent is reached as PSTN endpoint. (1) ·
Azure: via Microsoft Teams Direct Routing between Genesys and MS. Remote agent call forwarding only...no presence or desktop integration. (1) ·
No physical circuit handoff to Genesys in Azure. Microsoft ExpressRoute may be used as virtual connection (for voice). (1) ·
No transport resale of any kind in Azure. (1)
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