Drilldown: GEcTelCon
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Agent is reached as PSTN endpoint. (1) ·
Any public IP transport or BYOC ExpressRoute (Microsoft peering) in Azure. No SIP trunking over public IP in AWS. (1) ·
Available, for some capabilities refer to Capabilities tab (1) ·
Azure: requires customer SBC for TLS/SRTP encryption to Genesys SBC. Unencrypted between customer SBC and SIP softphone. (1) ·
Azure: via Microsoft Teams Direct Routing between Genesys and MS. Remote agent call forwarding only...no presence or desktop integration. (1) ·
Check individual application support in AWS (e.g. IVR PaaS requires MPLS for AWS deployments). (1) ·
Chrome, Firefox, or Chromium Edge (1) ·
PSTN: Bring Your Own Carrier. Consumer leg, ingress and egress. (1)
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