Drilldown: GEcCap

Outbound (1)

Advanced Chat · Outbound notifications / IVR · Outbound-Preview - Pull · Outbound-Predictive · Outbound-GVP Modes (power GVP, predictive GVP, progressive GVP) · Outbound Voice / agent assisted service · Outbound Short Message Service (SMS) Aggregation · Outbound Short Message Service (SMS) · Outbound Restful API’s · Outbound List Import (SFTP) · Outbound-Progressive · Outbound List Export (SFTP) · Outbound Email · Outbound Analytics · Open-Internet-Connected Agents · Mobile Click-to-Call · Mobile Chat · Mobile Callback (GES Callback) · Outbound-Preview - Push · Predictive Engagement

Other values: ; Agent Assist Agent SSO / SAML 2.0 Integration w/ External IDP Agent Scripting Callback Chatbots Context Routing Custom/External Pre-Validation Customer surveys Designer Designer Flowchart UI Designer Visual IVR Designer w/analytics Device Management Dialog Engine NLU Email Email Classic Employee Performance Enterprise IVR External LDAP Authentication External Task Routing GCXI historical reporting GPlus Adapter for Salesforce GWS API Genesys Multicloud CX API: Provisioning Genesys Multicloud CX APIs: Statistics Genesys Multicloud CX APIs: Workspace API / Voice, Chat Gplus Adapter for Microsoft Dynamics 365 Gplus Adapter for ServiceNow Gplus Adapters for WFM Historical Data Feed IVR PaaS IVR PaaS w/Intelligent Automation IVR Recording In-browser WebRTC Support Inbound SMS, MMS Inbound Voice Inbound Voice IVR - TTS Inbound Voice IVR – ASR Intelligent Workload Distribution Interaction Recording Knowledge Management Messaging Predictive Engagement Salesforce Marketo Integration Predictive Routing Pulse real-time reporting Quality Assurance and Compliance Quality Management Reactive Chat Recording Connector Resource Management Rich Media for Chatbots and Messaging Screen Capture Social Engagement Softphone Speech Analytics (GIA) Voice Mail Voicebots WebRTC Media Service Workforce Management Workspace Workspace Toolkit

None (1)

4. Consolidated (1)

1. Standard (1)

None (1)

None (1)

Outbound Voice / agent assisted service (1)

Outbound Restful API’s (1)

None · Mithlesh Kumar · Veit Irtenkauf · Umer Rabbani, Gayetri Bhattacharjee · Umer Rabbani · Subhajit Dutta · Stephane Saada, Mark Brophy · Stephane Saada · Rob Marchand · Rob Blane · Ramnath Soleswaran · Prashant Verma · Pat Mackey · Mike Davies · Bhanu Suravarapu · Michael Davies​ · Michael Davies · Lee Qiao · Kimlan Do · Jonathan McKenzie · Guruminder Singh · Gayetri Bhattacharjee · Dinesh Neralla · Dhivya Sathishkumar · Colin Leonard · Bill Mitchell, Lee Qiao · Bill Mitchell · Vinod Seshasayee · Other