Drilldown: GEC AzAWSDiffs UseCases

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GEC AzAWSDiffs UseCases > UseCaseOwner PM : Dinesh Neralla or Gayetri Bhattacharjee & Notes: Last Agent Routing is not supported on Cloud platform (it is a road map item). Web Forms are not supported (feature will be part of Engagement Manager Cloud deployment). Content Analysis is not included as an option. Please reference appropriate Cloud Guide and BRM document for details and option

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