Drilldown: GEC AzAWSDiffs UseCases
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GEC AzAWSDiffs UseCases > Name:
Genesys Workforce Scheduling for Voice 
& Notes :
Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud. or
Technically, supported but not published yet
& Notes :
Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud. or
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