Drilldown: GEC AzAWSDiffs UseCases
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GEC AzAWSDiffs UseCases > Name:
Genesys Voice Recording 
& Notes :
Last Agent Routing is not supported on Cloud platform (it is a road map item). Web Forms are not supported (feature will be part of Engagement Manager Cloud deployment). Content Analysis is not included as an option. Please reference appropriate Cloud Guide and BRM document for details and option or
Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud.
& Notes :
Last Agent Routing is not supported on Cloud platform (it is a road map item). Web Forms are not supported (feature will be part of Engagement Manager Cloud deployment). Content Analysis is not included as an option. Please reference appropriate Cloud Guide and BRM document for details and option or
Supports SMS (outbound). Inbound SMS (routing to agents) not supported in Engage Cloud. Use the filters below to narrow your results.
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