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GEC AzAWSDiffs UseCases > Name:
Genesys Text and Speech Analytics for Customer Service 
& Notes :
Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. or
This will likely incorporate email in the future
& Notes :
Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. or
This will likely incorporate email in the future Use the filters below to narrow your results.
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