Drilldown: GEC AzAWSDiffs UseCases
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GEC AzAWSDiffs UseCases > Name:
Genesys Selective Recording 
& Notes :
Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. or
Last agent routing is not supported at this time - Feb-2021
& Notes :
Agent access to their individual recordings is not supported. Email evaluation cannot be sent to the agent at the time of the scoring (feature request submitted). Export QM data is not available. or
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