Drilldown: GCXI Metric
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Use the filters below to narrow your results.
type:
mediaType: (Click arrow to add another value)
dataType:
folder:
displaysInFolder:
displaysInFolder Cloud:
displaysInFolder Premise:
internalMetricID:
None (2) ·
A_CONSULT_INITIATED_TIME (2) ·
A_CONSULT_INITIATED_TIME_AVG (2) ·
A_CONSULT_RECEIVED_TIME (2) ·
A_CONSULT_RECEIVED_TIME_AVG (2) ·
A_CONSULT_RESPONSES (2) ·
QC_CONSULT_ACCEPTED_AGENT_THR (2) ·
QC_CONSULT_ACCEPTED_AGENT_TIME (2) ·
QC_CONSULT_ACCEPTED_THR (2) ·
QC_CONSULT_ACCEPTED_TIME (2) ·
QC_CONSULT_ACCEPTED_TIME_MAX (2) ·
QC_CONSULT_CLEARED_TIME (2) ·
QC_CONSULT_CLEARED_TIME_MAX (2) ·
QC_CONSULT_DISTRIBUTED_TIME (2) ·
QC_CONSULT_DISTRIBUTED_TIME_MAX (2) ·
QC_CONSULT_NOTACCEPTED (2) ·
QC_CONSULT_RCV_WARM_INVITE_TIME (2) ·
QC_CONSULT_RECEIVED_ENGAGE_TIME (2) ·
QC_CONSULT_RECEIVED_INVITE (2) ·
QC_CONSULT_RECEIVED_INVITE_TIME (2) ·
QC_CONSULT_RECEIVED_TIME_AVG (2) ·
QC_CONSULT_TRANSFER_INIT_AGENT (2) ·
T_CONSULT_RCV_WARM_INVITE_TIME (2) ·
T_CONSULT_RECEIVED_ACCEPTED (2) ·
T_CONSULT_RECEIVED_ENGAGE_TIME (2) ·
T_CONSULT_RECEIVED_INVITE (2) ·
T_CONSULT_RECEIVED_INVITE_TIME (2) ·
T_CONSULT_RECEIVED_TIME (2) ·
T_CONSULT_RESPONSES (2)
dbTable:
None (6) ·
AG2_AGENT_QUEUE_[*].CONSULT_INITIATED (2) ·
AG2_AGENT_QUEUE_[*].CONSULT_INITIATED_TIME (2) ·
AG2_AGENT_QUEUE_[*].CONSULT_RESPONSES (2) ·
AG2_AGENT_[*].CONSULT_INITIATED_TIME or AG2_AGENT_GRP_[*].CONSULT_INITIATED_TIME (2) ·
AG2_ID_*.CONSULT_RCV_WARM_INVITE_TIME (2) ·
AG2_ID_*.CONSULT_RECEIVED_ACCEPTED (2) ·
AG2_ID_*.CONSULT_RECEIVED_ENGAGE_TIME (2) ·
AG2_ID_*.CONSULT_RECEIVED_INVITE (2) ·
AG2_ID_*.CONSULT_RECEIVED_INVITE_TIME (2) ·
AG2_ID_*.CONSULT_RESPONSES (2) ·
AG2_QUEUE_GRP_[*].CONSULT_ACCEPTED_AGENT_THR (2) ·
AG2_QUEUE_GRP_[*].CONSULT_ACCEPTED_AGENT_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_ACCEPTED_THR (2) ·
AG2_QUEUE_GRP_[*].CONSULT_ACCEPTED_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_ACCEPTED_TIME_MAX (2) ·
AG2_QUEUE_GRP_[*].CONSULT_CLEARED_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_CLEARED_TIME_MAX (2) ·
AG2_QUEUE_GRP_[*].CONSULT_DISTRIBUTED_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_DISTRIBUTED_TIME_MAX (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_INVITE_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_ENGAGE_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_INVITE (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_INVITE_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_TRANSFER_INIT_AGENT (2) ·
AG2_QUEUE_[*].CONSULT_ACCEPTED_AGENT_THR (2) ·
AG2_QUEUE_[*].CONSULT_ACCEPTED_AGENT_TIME (2) ·
AG2_QUEUE_[*].CONSULT_ACCEPTED_THR (2) ·
AG2_QUEUE_[*].CONSULT_ACCEPTED_TIME (2) ·
AG2_QUEUE_[*].CONSULT_ACCEPTED_TIME_MAX (2) ·
AG2_QUEUE_[*].CONSULT_CLEARED_TIME (2) ·
AG2_QUEUE_[*].CONSULT_CLEARED_TIME_MAX (2) ·
AG2_QUEUE_[*].CONSULT_DISTRIBUTED_TIME (2) ·
AG2_QUEUE_[*].CONSULT_DISTRIBUTED_TIME_MAX (2) ·
AG2_QUEUE_[*].CONSULT_RCV_WARM_INVITE_TIME (2) ·
AG2_QUEUE_[*].CONSULT_RECEIVED_ENGAGE_TIME (2) ·
AG2_QUEUE_[*].CONSULT_RECEIVED_INVITE (2) ·
AG2_QUEUE_[*].CONSULT_RECEIVED_INVITE_TIME (2) ·
AG2_QUEUE_[*].CONSULT_TRANSFER_INIT_AGENT (2)
calculation:
None (6) ·
Calculated as the sum of AG2_AGENT_QUEUE_[*].CONSULT_RECEIVED_ENGAGE_TIME and AG2_AGENT_QUEUE_[*].CONSULT_RECEIVED_HOLD_TIME (2) ·
Calculated as the sum of AG2_ID_*.CONSULT_RECEIVED_ENGAGE_TIME plus AG2_ID_*.CONSULT_RECEIVED_HOLD_TIME. (2) ·
Calculated as the sum of the Queue > Q Consults > Consult Redirected and Queue > Q Consults > Consult Abandoned Inviting metrics. (2) ·
Calculated based on the (Activity > Queue) Consult Initiated Time and Consult Initiated metrics. (2) ·
Calculated based on the (Activity > Queue) the Consult Received Time and Consult Received Accepted metrics. (2) ·
Calculated based on the Queue > Consult Received Time, Consult Received Warm Time, Consult Received Accepted, and Consult Received Accepted Warm metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
premise:
project:
notproject:
anchor:
AgentActivityConsultInitiatedTime (2) ·
AgentActivityQueueAvgConsultInitiatedTime (2) ·
AgentActivityQueueAvgConsultReceivedTime (2) ·
AgentActivityQueueConsultInitiated (2) ·
AgentActivityQueueConsultInitiatedTime (2) ·
AgentActivityQueueConsultReceivedTime (2) ·
AgentActivityQueueConsultResponses (2) ·
BusinessAttributeBAConsultsConsultReceivedAccepted (2) ·
BusinessAttributeBAConsultsConsultReceivedEngageTime (2) ·
BusinessAttributeBAConsultsConsultReceivedInvite (2) ·
BusinessAttributeBAConsultsConsultReceivedInviteTime (2) ·
BusinessAttributeBAConsultsConsultReceivedInviteWarmTime (2) ·
BusinessAttributeBAConsultsConsultReceivedTime (2) ·
BusinessAttributeBAConsultsConsultResponses (2) ·
QueueAvgConsultReceivedTime (2) ·
QueueConsultReceivedEngageTime (2) ·
QueueConsultReceivedInvite (2) ·
QueueConsultReceivedInviteTime (2) ·
QueueConsultReceivedInviteWarmTime (2) ·
QueueConsultsConsultAcceptedAgentinThreshold (2) ·
QueueConsultsConsultAcceptedinThreshold (2) ·
QueueConsultsConsultAcceptTime (2) ·
QueueConsultsConsultAcceptTimeAgent (2) ·
QueueConsultsConsultClearTime (2) ·
QueueConsultsConsultDistributeTime (2) ·
QueueConsultsConsultNotAccepted (2) ·
QueueConsultsConsultTransferInitiatedAgent (2) ·
QueueConsultsCustomerMaxConsultClearTime (2) ·
QueueConsultsMaxConsultAcceptTime (2) ·
QueueConsultsMaxConsultAcceptTimeFmt (2) ·
QueueConsultsMaxConsultClearTimeFmt (2) ·
QueueConsultsMaxConsultDistributeTime (2) ·
QueueConsultsMaxConsultDistributeTimeFmt (2)
Showing below up to 6 results in range #1 to #6.
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