Drilldown: GCXI Metric

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GCXI Metric > usedIn : Inbound Intraday Email Process Report or Interaction Volume Business Result Report or Predicitive Routing Queue Statistics Report

Use the filters below to narrow your results.

type:
None (2) · Disposition (4)
mediaType:
All (4) · Chat (2) · email (2) · Open (sync) (2) · Voice (2)
dataType:
None (2) · Number (4)
folder:
Business Attribute > BA Customer (2) · iWD > Email (2) · Queue > Q Customer (2)
displaysInFolder:
None (6) · Outbound Contact > Contact Attempt (2)
displaysInFolder Cloud:
None (6)
displaysInFolder Premise:
None (6)
internalMetricID:
None (2) · Q_OFFERED (2) · T_ABANDONED (2) · T_TRANSFER_INIT_AGENT_PCT (2)
dbTable:
None (4) · AG2_ID_*.ABANDONED (2) · IWD_AGG_TASK_EMAIL.CMPL_TASK_COUNT (2) · IWD_AGG_TASK_EMAIL.NEW_TASK_COUNT (2) · IWD_AGG_TASK_EMAIL.TOTAL_PENDING_TASK_COUNT (2)
calculation:
None (2) · Calculated based on the Business Attribute > Transfer Initiated Agent and Accepted Agent metrics. (2) · Calculated based on the Queue > Entered and Queue > Short Abandoned Waiting metrics. (2) · Sum("CMPL_TASK_COUNT") (2) · Sum("NEW_TASK_COUNT") (2) · SumPendings("TOTAL_PENDING_TASK_COUNT") (2)
usedIn: (Click arrow to add another value)
cloud:
None (2) · yes (6)
premise:
None (2) · yes (6)
project:
None (6) · IWD (2)
notproject:
None (6)
anchor:
BusinessAttributeBACustomerAbandonedWaiting (2) · BusinessAttributeBACustomerPercentTransferInitiatedAgent (2) · iWDEmailCompleted (2) · iWDEmailNew (2) · iWDEmailPending (2) · QueueCustomerOffered (2)

Showing below up to 6 results in range #1 to #6.

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