Drilldown: GCXI Metric

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GCXI Metric > usedIn : Callback Summary Report or Interaction Traffic Group Report or Survey Statistics Report

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type:
None (2) · Disposition (6)
mediaType:
None (2) · All (6) · Chat (4) · Open (sync) (2) · Voice (4)
dataType:
None (4) · AG2_SDR_SURVEY_*.NO_MATCH_ERROR (2) · Number (6)
folder:
Agent > Activity (2) · Callback (2) · Designer > Survey (2) · Queue (2) · Queue > Q Customer (2)
displaysInFolder:
None (6) · Agent > State and Reason > Interaction State (2) · Designer > Survey (2) · Outbound Contact > Agent Contact (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (8)
displaysInFolder Premise:
None (8)
internalMetricID:
None (4)
Other values:
dbTable:
None (6) · AG2_AGENT_GRP_[*].ACCEPTED (2) · AG2_AGENT_[*].ACCEPTED (2) · AG2_CALLBACK_*.ACCEPTED_IMMEDIATE (2) · AG2_CALLBACK_*.ACCEPTED_SCHEDULED (2) · AG2_CALLBACK_*.ACCEPTED_WAIT_FOR_AGENT (2) · AG2_CALLBACK_[*].ABANDONED_WAITING_TIME (2) · AG2_CALLBACK_[*].ABANDONED_WAITING_TIME_MAX (2) · AG2_CALLBACK_[*].CALLBACK_ACCEPTED (2) · AG2_CALLBACK_[*].CALLBACK_ATTEMPTED (2) · AG2_CALLBACK_[*].CALLBACK_ATTEMPTS (2) · AG2_CALLBACK_[*].CALLBACK_CONNECTED (2) · AG2_CALLBACK_[*].CALLBACK_OFFERED (2) · AG2_CALLBACK_[*].CALLBACK_OFFER_TIME (2) · AG2_CALLBACK_[*].CALLBACK_OFFER_TIME_MAX (2) · AG2_CALLBACK_[*].CALLBACK_RETURNED (2) · AG2_CALLBACK_[*].CONNECTED_ATTEMPT1 (2) · AG2_CALLBACK_[*].CONNECTED_ATTEMPT2 (2) · AG2_CALLBACK_[*].CONNECTED_ATTEMPT3 (2) · AG2_CALLBACK_[*].CONNECTED_ATTEMPT4 (2) · AG2_CALLBACK_[*].CONN_WAITING_AGENT_TIME (2) · AG2_CALLBACK_[*].CONN_WAITING_AGENT_TIME_MAX (2) · AG2_CALLBACK_[*].EWT_READY_TO_START_IXN (2) · AG2_CALLBACK_[*].EWT_READY_TO_START_IXN_MAX (2) · AG2_CALLBACK_[*].FORCE_DIALED (2) · AG2_CALLBACK_[*].POS_READY_TO_START_IXN (2) · AG2_CALLBACK_[*].POS_READY_TO_START_IXN_MAX (2) · AG2_CALLBACK_[*].SAVED_TIME (2) · AG2_QUEUE_GRP_[*].ABANDONED (2) · AG2_QUEUE_GRP_[*].ABANDONED_SHORT (2) · AG2_QUEUE_GRP_[*].ACCEPTED (2) · AG2_QUEUE_GRP_[*].DISTRIBUTED_ (2) · AG2_QUEUE_[*].ABANDONED (2) · AG2_QUEUE_[*].ABANDONED_SHORT (2) · AG2_QUEUE_[*].ACCEPTED (2) · AG2_QUEUE_[*].DISTRIBUTED_ (2) · AG2_SDR_SURVEY_*.NO_INPUT_ERROR (2)
calculation:
None (8) · Calculated as the difference between the value of the Callback > Offered and Callback > Accepted metrics. (2) · Calculated as the difference between the values of the Designer > Offered and Designer > Accepted metrics. (2) · Calculated based on the Queue > Abandoned Waiting Time and Queue > Abandoned Waiting metrics. (2) · Calculated based on the Queue > Accept Time and Queue > Accepted metrics. (2) · Calculated based on the Queue > Accepted in Threshold and Queue > Q Customer > Offered metrics. (2) · Calculated based on the Queue > Entered and Queue > Short Abandoned Waiting metrics. (2) · Calculated based on the value of the Designer > Accepted (Agent > Activity > Accepted) metric. (2) · Refer to the Abandon Waiting For Agent and Accepted Callback metrics. (2) · Refer to the Accepted and Canceled callback metrics. (2) · Refer to the Callback > Callbacks and Callback > Offer Time metrics. (2) · Refer to the Callback > Customer Connected and Callback > Time To Wait For Agent metrics. (2) · Refer to the Callback > Saved Time and Callback > Successful metrics. (2) · Refer to the Callback > Successful and Callback > Accepted callback metrics. (2) · Refer to the Callback > Successful and Callback > Accepted metrics. (2) · Refer to the Callback > Time To Abandon Waiting For Agent and Callback > Abandon Waiting For Agent metrics. (2) · Refer to the Callback > Customer Connected and Accepted metrics. (2) · Refer to the Callback > Offered and Accepted metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
yes (8)
premise:
yes (8)
project:
None (8)
notproject:
None (8)
anchor:
Other values:

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