Drilldown: GCXI Metric

Choose a table:

GCXI Metric > usedIn

: Bot Dashboard

or Callback Summary Report

or Interaction Traffic Group Report

Use the filters below to narrow your results.

None (2) · Disposition (6)

None (4) · All (4) · Chat (4) · Open (sync) (2) · Voice (4)

None (6) · Number (4)

Callback (2) · Chat (2) · Chat Bot (2) · Queue (2) · Queue > Q Customer (2)

None (8) · Queue > Q Customer (2)

None (8)

None (6)

Other values:

None (8)

Other values:

None (8) · Calculated as the difference between the value of the Callback > Offered and Callback > Accepted metrics. (2) · Calculated as the difference between the values of the Chat Bot > Initiated and Chat Bot > Rejected metrics. (2) · Calculated as the value of the Chat > Bot Sessions metric divided by the value of the Chat > Sessions with Bot metric. (2) · Calculated based on the Chat > Session Only with Bots and Chat > Media Session metrics. (2) · Calculated based on the Chat > Session with Bot and Chat > Media Session metrics. (2) · Calculated based on the Queue > Abandoned Waiting Time and Queue > Abandoned Waiting metrics. (2) · Calculated based on the Queue > Accept Time and Queue > Accepted metrics. (2) · Calculated based on the Queue > Accepted in Threshold and Queue > Q Customer > Offered metrics. (2) · Calculated based on the Queue > Entered and Queue > Short Abandoned Waiting metrics. (2) · Calculated based on the value of the Chat Bot > Session Time metric. (2) · Refer to the Abandon Waiting For Agent and Accepted Callback metrics. (2) · Refer to the Accepted and Canceled callback metrics. (2) · Refer to the Callback > Callbacks and Callback > Offer Time metrics. (2) · Refer to the Callback > Customer Connected and Callback > Time To Wait For Agent metrics. (2) · Refer to the Callback > Saved Time and Callback > Successful metrics. (2) · Refer to the Callback > Successful and Callback > Accepted callback metrics. (2) · Refer to the Callback > Successful and Callback > Accepted metrics. (2) · Refer to the Callback > Time To Abandon Waiting For Agent and Callback > Abandon Waiting For Agent metrics. (2) · Refer to the Callback > Customer Connected and Accepted metrics. (2) · Refer to the Callback > Offered and Accepted metrics. (2)

no (2) · yes (6)

yes (8)

None (8)

Other values:

Showing below up to 8 results in range #1 to #8.

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D

D cont.

Draft:PEC-REP/Library/GCXIPRGLibrary/QueueMetrics

P

P cont.

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