Drilldown: GCXI Metric

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GCXI Metric > usedIn : Async Chat Dashboard or Predictive Routing AB Testing Report

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type:
None (2) · Disposition (2)
mediaType:
None (4) · All (2) · Voice (2)
dataType:
None (4) · Number (2)
folder:
Business Attribute > BA Customer (2) · Chat (2) · Chat > Agent (2) · Chat > Async (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (4) · =??? (2) · ??? (2) · T_ACCEPTED (2) · T_ASA (2) · T_ENGAGE_TIME_AVG (2) · T_HANDLE_TIME_AVG (2) · T_HOLD_TIME_AVG (2) · T_OFFERED (2) · T_WRAP_TIME_AVG (2)
dbTable:
None (2) · AG2_CHAT_AGENT_*.ACCEPTED_UNIQUE (2) · AG2_CHAT_AGENT_*.FOCUS_TIME (2) · AG2_CHAT_STATS_*.ACTIVE_IDLE_TIME (2) · AG2_CHAT_STATS_*.ASYNC_IDLE_TIME (2) · AG2_CHAT_STATS_*.DORMANT (2) · AG2_CHAT_STATS_*.DORMANT_TIME (2) · AG2_CHAT_STATS_*.FIRST_TOUCH_RESOLUTION (2) · AG2_CHAT_STATS_*.HANDLE_INTERVAL (2) · AG2_CHAT_STATS_*.HANDLE_TIME (2) · AG2_CHAT_STATS_*.SESSIONS (2) · AG2_CHAT_STATS_*.SESSIONS_INACTIVE (2) · AG2_ID_*.ACCEPTED (2) · AG2_ID_FCR_*.ACCEPTED_FCR (2)
calculation:
None (4) · Calculated based on the (BA Customer >) Entered and Short Abandoned Waiting metrics. (2) · Calculated based on the Business Attribute > Avg Accept Time Agent metric. (2) · Calculated based on the Business Attribute > BA Customer > Transfer Initiated Agent and Business Attribute > BA Customer > Offered metrics. (2) · Calculated based on the Business Attribute > Engage Time and Accepted Agent metrics. (2) · Calculated based on the Business Attribute > Handle Time and Accepted Agent metrics. (2) · Calculated based on the Business Attribute > Hold Time and Hold metrics. (2) · Calculated based on the Business Attribute > Wrap Time and Wrap metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
BusinessAttributeBACustomerAccepted (2) · BusinessAttributeBACustomerASA (2) · BusinessAttributeBACustomerAvgEngageTime (2) · BusinessAttributeBACustomerAvgHandleTime (2) · BusinessAttributeBACustomerAvgHoldTime (2) · BusinessAttributeBACustomerAvgWrapTime (2) · BusinessAttributeBACustomerFirstContactResolutionResult (2) · BusinessAttributeBACustomerOffered (2) · BusinessAttributeBACustomerTransferRate (2) · ChatAgentAcceptedUnique (2) · ChatAgentFocusTime (2) · ChatAsyncDormantInterval (2) · ChatAsyncDormantTime (2) · ChatAsyncIdleTimeNoAgent (2) · ChatFirstTouchResolution (2) · ChatHandleInterval (2) · ChatHandleTime (2) · ChatIdleTimeAgentPresent (2) · ChatMediaSession (2) · ChatSessionInactive (2)

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