Drilldown: GCXI Metric

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GCXI Metric > usedIn : Agent Transfer Summary Report or Callback Details Report

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type:
Detail (2) · Disposition (6)
mediaType:
None (4) · All (2) · All (except Email) (2) · Chat (2) · Voice (2)
dataType:
None (4) · Date (2) · Number (4)
folder:
Agent > Activity (2) · Business Attribute > BA Customer (2) · Callback > Detail (2)
displaysInFolder:
None (6)
displaysInFolder Cloud:
None (6)
displaysInFolder Premise:
None (6)
internalMetricID:
None (4) · ??? (2) · A_CONFERENCE_INITIATED (2) · CBF_ABANDONED_WAITING (2) · CBF_AGENT_ADDED_TO_IXN (2) · CBF_CALLBACK_ACCEPTED (2) · CBF_CALLBACK_ACCEPTED_TS (2) · CBF_CALLBACK_ATTEMPTS (2) · CBF_CALLBACK_OFFERED (2) · CBF_CALLBACK_OFFERED_TS (2) · CBF_CALLBACK_OFFERS_PER_SESSION (2) · CBF_CALLBACK_OFFER_TIME (2) · CBF_CONN_WAITING_AGENT_TIME (2) · CBF_CUSTOMER_CONNECTED_TS (2) · CBF_CUSTOMER_READY_TO_START_IXN_TS (2) · CBF_DESIRED_TS_TIME (2) · CBF_ESTABLISH_MEDIA_IXN_TIME (2) · CBF_EWT_READY_TO_START_IXN (2) · CBF_LAST_CALLBACK_OFFERED_TS (2) · CBF_LAST_CALLBACK_OFFER_TIME (2) · CBF_POS_READY_TO_START_IXN (2) · CBF_SERVICE_START_TS (2) · CBF_TIMEOUT_WAITING (2) · CBF_WAIT_AGENT_OFFLINE_TIME (2) · CBF_XFER_TO_AGENT_FAILED (2)
dbTable:
None (4) · AG2_AGENT_*.CONFERENCE_ RECEIVED (2) · AG2_AGENT_*.XFER_ RECEIVED (2) · AG2_AGENT_*.XFER_ACCEPTED_WARM (2) · AG2_AGENT_*.XFER_INITIATED_WARM (2) · AG2_AGENT_CAMPAIGN_*.CONSULT_RECEIVED_ACCEPTED + AG2_AGENT_*.CONSULT_RECEIVED_ACCEPTED + AG2_I_*.CONSULT_RECEIVED_ACCEPTED (2) · AG2_AGENT_[*].CONFERENCE_INITIATED or AG2_AGENT_GRP_[*].CONFERENCE_INITIATED (2) · AG2_ID_*. XFER_ACCEPTED (2) · AG2_ID_*. XFER_ACCEPTED_WARM (2) · AG2_ID_*.TRANSFER_INIT_AGENT (2) · CALLBACK_FACT_GI2.ABANDONED_WAITING (2) · CALLBACK_FACT_GI2.AGENT_ADDED_TO_IXN (2) · CALLBACK_FACT_GI2.CALLBACK_ACCEPTED (2) · CALLBACK_FACT_GI2.CALLBACK_ACCEPTED_TS_TIME (2) · CALLBACK_FACT_GI2.CALLBACK_ATTEMPTS (2) · CALLBACK_FACT_GI2.CALLBACK_OFFERED (2) · CALLBACK_FACT_GI2.CALLBACK_OFFERED_TS_TIME (2) · CALLBACK_FACT_GI2.CALLBACK_OFFERS_PER_SESSION (2) · CALLBACK_FACT_GI2.CALLBACK_OFFER_TIME (2) · CALLBACK_FACT_GI2.CONN_WAITING_AGENT_TIME (2) · CALLBACK_FACT_GI2.CUSTOMER_CONNECTED_TS_TIME (2) · CALLBACK_FACT_GI2.CUSTOMER_READY_TO_START_IXN_TS_TIME (2) · CALLBACK_FACT_GI2.DESIRED_TS_TIME (2) · CALLBACK_FACT_GI2.ESTABLISH_MEDIA_IXN_TIME (2) · CALLBACK_FACT_GI2.EWT_READY_TO_START_IXN (2) · CALLBACK_FACT_GI2.IXN_REQ_AGENT (2) · CALLBACK_FACT_GI2.LAST_CALLBACK_OFFERED_TS_TIME (2) · CALLBACK_FACT_GI2.LAST_CALLBACK_OFFER_TIME (2) · CALLBACK_FACT_GI2.POS_READY_TO_START_IXN (2) · CALLBACK_FACT_GI2.PUSH_DELIVERY_CONFRMD_TS_TIME (2) · CALLBACK_FACT_GI2.READY_START_MEDIA_TS_TIME (2) · CALLBACK_FACT_GI2.SERVICE_START_TS_TIME (2) · CALLBACK_FACT_GI2.TIMEOUT_WAITING (2) · CALLBACK_FACT_GI2.WAIT_AGENT_OFFLINE_TIME (2) · CALLBACK_FACT_GI2.XFER_TO_AGENT_FAILED (2)
calculation:
None (6) · Calculated as the difference between the Transfer Accepted and Transfer Accepted Warm metrics. (2) · Calculated as the difference between the Transfer Initiated Agent and Transfer Initiated Agent Warm metrics. (2) · Calculated as the difference between the Transfer Received Accepted and Transfer Received Accepted Warm metrics. (2) · Calculated based on the Conference Accepted Time and Conference Received Accepted metrics. (2) · Calculated based on the Transfer Accepted Time and Transfer Received Accepted metrics. (2) · Calculated based on the Transfer Initiated Time and Transfer Initiated Agent metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
yes (6)
premise:
yes (6)
project:
None (6)
notproject:
None (6)
anchor:
Other values:

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