Drilldown: GCXI Metric

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GCXI Metric > usedIn : Agent Group Queue Business Attribute Report or Bot Dashboard or Model Efficiency

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type:
None (2) · Disposition (6)
mediaType:
None (4) · All (4)
dataType:
None (4) · Number (4)
folder:
Agent > Activity > Queue (2) · Business Attribute > BA Customer (2) · Business Attribute > BA Predictive Routing (2) · Chat (2) · Chat Bot (2)
displaysInFolder:
None (8)
displaysInFolder Cloud:
None (8)
displaysInFolder Premise:
None (8)
internalMetricID:
None (6) · ??? (2) · A_ACCEPTED (2) · A_OFFERED (2) · A_TRANSFER_INIT_AGENT (2) · A_XFER_RECEIVED_ACCEPTED (2) · T_ACCEPTED (2)
dbTable:
None (6) · AG2_AGENT_QUEUE_[*].ACCEPTED (2) · AG2_AGENT_QUEUE_[*].OFFERED (2) · AG2_AGENT_QUEUE_[*].TRANSFER_INIT_AGENT (2) · AG2_AGENT_QUEUE_[*].XFER_RECEIVED_ACCEPTED (2) · AG2_BGS_SESSION_*.CUSTOMER_TERMINATED (2) · AG2_BGS_SESSION_*.FAILED (2) · AG2_BGS_SESSION_*.INITIATED (2) · AG2_BGS_SESSION_*.MESSAGES_RECEIVED (2) · AG2_BGS_SESSION_*.MESSAGES_SENT (2) · AG2_BGS_SESSION_*.SESSION_TIME (2) · AG2_CHAT_STATS_*.BOTS (2) · AG2_CHAT_STATS_*.SESSIONS (2) · AG2_CHAT_STATS_*.SESSIONS_WITH_BOT (2) · AG2_CHAT_STATS_*.SESSION_ONLY_WITH_BOT (2) · AG2_ID_*.ACCEPTED (2) · IF_IRF_GPM_FACT_GI2.WAIT_TIME (2)
calculation:
None (8) · Calculated as the difference between the values of the Chat Bot > Initiated and Chat Bot > Rejected metrics. (2) · Calculated as the sum of all agent scores for agents who handled an interaction routed by GPR, divided by the total number of interactions. (2) · Calculated as the value of the Chat > Bot Sessions metric divided by the value of the Chat > Sessions with Bot metric. (2) · Calculated based on the Chat > Session Only with Bots and Chat > Media Session metrics. (2) · Calculated based on the Chat > Session with Bot and Chat > Media Session metrics. (2) · Calculated based on the value of the Business Attribute > BA Predictive Routing > Error and the value of Business Attribute > BA Predictive Routing > Active metrics. (2) · Calculated based on the value of the Chat Bot > Session Time metric. (2)
usedIn: (Click arrow to add another value)
cloud:
no (2) · yes (6)
premise:
yes (8)
project:
None (8)
notproject:
None (8)
anchor:
AgentActivityQueueAccepted (2) · AgentActivityQueueOffered (2) · AgentActivityQueueTransferInitiatedAgent (2) · AgentActivityQueueTransferReceivedAccepted (2) · BusinessAttributeBACustomerAccepted (2) · BusinessAttributeBAPredictiveRoutingAvgAgentScore (2) · BusinessAttributeBAPredictiveRoutingPercentError (2) · BusinessAttributeBAPredictiveRoutingTurnaroundTime (2) · ChatAvgBotsperSessionwithBot (2) · ChatBotAvgSessionTime (2) · ChatBotCustomerTerminated (2) · ChatBotFailed (2) · ChatBotInitiated (2) · ChatBotMessagesReceived (2) · ChatBotMessagesSent (2) · ChatBotSession (2) · ChatBotSessionTime (2) · ChatBotStarted (2) · ChatMediaSession (2) · ChatPercentSessionOnlywithBot (2) · ChatPercentSessionwithBot (2) · ChatSessionOnlywithBot (2) · ChatSessionwithBot (2)

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