Drilldown: GCXI Metric

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GCXI Metric > type: Dispostion & dbTable: AG2_AGENT_[*].CONSULT_RCV_WARM_WRAP_TIME or AG2_AGENT_GRP_[*].CONSULT_RCV_WARM_WRAP_TIME

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type: (Click arrow to add another value)
mediaType:
Voice (2)
dataType:
Number (2)
folder:
Agent > Activity (2)
displaysInFolder:
Outbound Contact > Agent Contact (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
A_CONSULT_RCV_WARM_WRAP_TIME (2)
dbTable: (Click arrow to add another value)
calculation:
None (2)
usedIn:
Agent Performance Dashboard (2) · Agent Report (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentActivityConsultReceivedWarmWrapTime (2)

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