Drilldown: GCXI Metric

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GCXI Metric > type: Dispostion & calculation : Calculated based on the Consult Received Warm Wrap Time and Consult Received Warm Wrap Activity metrics. or Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics.

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Voice (2)
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Agent > Activity (2)
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internalMetricID:
A_CONSULT_RCV_WARM_WRAP_TIME_AVG (2)
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Agent Performance Dashboard (2) · Agent Report (2) · Agent Utilization Report (2)
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anchor:
AgentActivityAvgConsultReceivedWarmWrapTime (2)

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