Drilldown: GCXI Metric
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None (2) ·
IF_IRF_GPM_FACT_GI2.ABANDONED (2) ·
IF_IRF_GPM_FACT_GI2.ABANDONED_TIME (2) ·
IF_IRF_GPM_FACT_GI2.AGENT_RANK (2) ·
IF_IRF_GPM_FACT_GI2.AGENT_SCORE (2) ·
IF_IRF_GPM_FACT_GI2.CONF_INIT_TALK_DURATION (2) ·
IF_IRF_GPM_FACT_GI2.CONF_JOIN_TALK_DURATION (2) ·
IF_IRF_GPM_FACT_GI2.CUSTOMER_ACW_DURATION (2) ·
IF_IRF_GPM_FACT_GI2.CUSTOMER_DIAL_DURATION (2) ·
IF_IRF_GPM_FACT_GI2.CUSTOMER_HOLD DURATION (2) ·
IF_IRF_GPM_FACT_GI2.CUSTOMER_RING_DURATION (2) ·
IF_IRF_GPM_FACT_GI2.CUSTOMER_TALK_DURATION (2) ·
IF_IRF_GPM_FACT_GI2.GLOBAL_SCORE (2) ·
IF_IRF_GPM_FACT_GI2.MAX_SCORE (2) ·
IF_IRF_GPM_FACT_GI2.MEDIAN_SCORE (2) ·
IF_IRF_GPM_FACT_GI2.MESSAGE (2) ·
IF_IRF_GPM_FACT_GI2.MIN_SCORE (2) ·
IF_IRF_GPM_FACT_GI2.QUEUE_DURATION (2) ·
IF_IRF_GPM_FACT_GI2.REVENUE (2) ·
IF_IRF_GPM_FACT_GI2.ROUTING_POINT_DURATION (2) ·
IF_IRF_GPM_FACT_GI2.TARGET_SIZE (2) ·
IF_IRF_GPM_FACT_GI2.TRANSFER_INIT_AGENT (2) ·
IF_IRF_GPM_FACT_GI2.WAIT_TIME (2) ·
IRF_USER_DATE_GEN_1.SATISFACTION (2)
calculation:
None (2) ·
Calculated as the difference between IF_IRF_GPM_FACT_GI2.IF_END_TS and IF_IRF_GPM_FACT_GI2.IF_START_TS. (2) ·
Calculated as the sum of IF_IRF_GPM_FACT_GI2.CUSTOMER_TALK DURATION, IF_IRF_GPM_FACT_GI2.CUSTOMER_HOLD DURATION, and IF_IRF_GPM_FACT_GI2.CUSTOMER_ACW_DURATION. (2) ·
Calculated as the sum of IF_IRF_GPM_FACT_GI2.MEDIATION DURATION plus TALK_DURATION, HOLD_DURATION and AFTER_CALL_WORK_DURATION. (2) ·
Calculated as the sum of IF_IRF_GPM_FACT_GI2.PREVIOUS_MEDIATION_DURATION, plus MEDIATION DURATION and RING_DURATION. (2)
usedIn:
cloud:
premise:
project:
notproject:
anchor:
DetailHandlingAttemptHandlingPredictiveRoutingAbandonedWaiting (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingAbandonedWaitingTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingAgentRank (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingAgentScore (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingConferenceInitiatedTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingConferenceReceivedTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingCustomerAlertTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingCustomerDialTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingCustomerEngageTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingCustomerHandleTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingCustomerHoldTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingCustomerWrapTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingGlobalScore (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingInteractionDuration (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingMaxScore (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingMedianScore (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingMessage (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingMinScore (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingQueueTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingResponseTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingRevenue (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingRoutingPointTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingSatisfaction (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingSatisfactionTurnaroundTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingTargetSize (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingTotalDuration (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingTransferInitiatedAgent (2)
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