Drilldown: GCXI Metric

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GCXI Metric > usedIn : Callback Summary Report or Predictive Routing - AHT & QUEUE & premise: yes

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type:
Disposition (6)
mediaType:
All (6) · Chat (2) · Voice (4)
dataType:
None (2) · Number (6)
folder:
Business Attribute > BA Customer (2) · Callback (2) · Queue (2) · Queue > Q Customer (2)
displaysInFolder:
None (6) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (6)
displaysInFolder Premise:
None (6)
internalMetricID:
Other values:
dbTable:
None (6) · AG2_CALLBACK_*.ACCEPTED_IMMEDIATE (2) · AG2_CALLBACK_*.ACCEPTED_SCHEDULED (2) · AG2_CALLBACK_*.ACCEPTED_WAIT_FOR_AGENT (2) · AG2_CALLBACK_[*].ABANDONED_WAITING_TIME (2) · AG2_CALLBACK_[*].ABANDONED_WAITING_TIME_MAX (2) · AG2_CALLBACK_[*].CALLBACK_ACCEPTED (2) · AG2_CALLBACK_[*].CALLBACK_ATTEMPTED (2) · AG2_CALLBACK_[*].CALLBACK_ATTEMPTS (2) · AG2_CALLBACK_[*].CALLBACK_CONNECTED (2) · AG2_CALLBACK_[*].CALLBACK_OFFERED (2) · AG2_CALLBACK_[*].CALLBACK_OFFER_TIME (2) · AG2_CALLBACK_[*].CALLBACK_OFFER_TIME_MAX (2) · AG2_CALLBACK_[*].CALLBACK_RETURNED (2) · AG2_CALLBACK_[*].CONNECTED_ATTEMPT1 (2) · AG2_CALLBACK_[*].CONNECTED_ATTEMPT2 (2) · AG2_CALLBACK_[*].CONNECTED_ATTEMPT3 (2) · AG2_CALLBACK_[*].CONNECTED_ATTEMPT4 (2) · AG2_CALLBACK_[*].CONN_WAITING_AGENT_TIME (2) · AG2_CALLBACK_[*].CONN_WAITING_AGENT_TIME_MAX (2) · AG2_CALLBACK_[*].EWT_READY_TO_START_IXN (2) · AG2_CALLBACK_[*].EWT_READY_TO_START_IXN_MAX (2) · AG2_CALLBACK_[*].FORCE_DIALED (2) · AG2_CALLBACK_[*].POS_READY_TO_START_IXN (2) · AG2_CALLBACK_[*].POS_READY_TO_START_IXN_MAX (2) · AG2_CALLBACK_[*].SAVED_TIME (2) · AG2_ID_*.ACCEPTED (2) · AG2_QUEUE_GRP_[*].ACCEPTED (2) · AG2_QUEUE_[*].ACCEPTED (2)
calculation:
None (6) · Caclulated as Queue > Handle Time divided by the sum of Queue > Accepted Agent plus Queue > Consult Received Accepted. (2) · Calculated as the difference between the value of the Callback > Offered and Callback > Accepted metrics. (2) · Calculated based on the Business Attribute > Avg Accept Time Agent metric. (2) · Calculated based on the Business Attribute > Engage Time and Accepted Agent metrics. (2) · Calculated based on the Business Attribute > Handle Time and Accepted Agent metrics. (2) · Calculated based on the Business Attribute > Hold Time and Hold metrics. (2) · Calculated based on the Business Attribute > Wrap Time and Wrap metrics. (2) · Calculated based on the Queue > Accept Time and Queue > Accepted metrics. (2) · Calculated based on the Queue > Accepted in Threshold and Queue > Q Customer > Offered metrics. (2) · Calculated based on the Queue > Entered and Queue > Short Abandoned Waiting metrics. (2) · Calculated based on the Queue > Q Customer > Engage Time and Queue > Accepted Agent metrics. (2) · Refer to the Abandon Waiting For Agent and Accepted Callback metrics. (2) · Refer to the Accepted and Canceled callback metrics. (2) · Refer to the Callback > Callbacks and Callback > Offer Time metrics. (2) · Refer to the Callback > Customer Connected and Callback > Time To Wait For Agent metrics. (2) · Refer to the Callback > Saved Time and Callback > Successful metrics. (2) · Refer to the Callback > Successful and Callback > Accepted callback metrics. (2) · Refer to the Callback > Successful and Callback > Accepted metrics. (2) · Refer to the Callback > Time To Abandon Waiting For Agent and Callback > Abandon Waiting For Agent metrics. (2) · Refer to the Callback > Customer Connected and Accepted metrics. (2) · Refer to the Callback > Offered and Accepted metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
yes (6)
premise: (Click arrow to add another value)
project:
None (6)
notproject:
None (6)
anchor:
Other values:

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