Drilldown: GCXI Metric

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GCXI Metric > usedIn : Agent Conduct Report or Predicitive Routing Queue Statistics Report & premise: yes

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type:
Disposition (4)
mediaType:
All (4) · All (except Chat) (2) · Chat (2) · Open (sync) (2) · Voice (2)
dataType:
Number (4)
folder:
Agent > Activity (2) · Queue > Q Customer (2)
displaysInFolder:
None (4) · Agent > State and Reason > Interaction State (2) · Designer > Survey (2) · Outbound Contact > Agent Contact (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (2) · A_ABANDONED_INVITING (2) · A_ACCEPTED (2) · A_AGENT_DISCONNECT_FIRST (2) · A_CONSULT_INITIATED (2) · A_HANDLE_TIME_AVG (2) · A_HOLD_TIME_AVG (2) · A_REJECTED (2) · A_RESPONSES (2) · A_SHORT (2) · Q_OFFERED (2)
dbTable:
None (4) · AG2_AGENT_GRP_[*].ACCEPTED (2) · AG2_AGENT_GRP_[*].AGENT_DISCONNECT_FIRST (2) · AG2_AGENT_GRP_[*].REJECTED (2) · AG2_AGENT_GRP_[*].RESPONSES (2) · AG2_AGENT_GRP_[*].SHORT (2) · AG2_AGENT_[*].ABANDONED_INVITE (2) · AG2_AGENT_[*].ACCEPTED (2) · AG2_AGENT_[*].AGENT_DISCONNECT_FIRST (2) · AG2_AGENT_[*].CONSULT_INITIATED or AG2_AGENT_GRP_[*].CONSULT_INITIATED (2) · AG2_AGENT_[*].REJECTED (2) · AG2_AGENT_[*].RESPONSES (2) · AG2_AGENT_[*].SHORT (2) · Calculated based on the Wrap Time and Wrap Activity metrics. (2)
calculation:
None (2) · Calculated as Handle Time divided by the sum of Accepted Interactions and Received Consultations. (2) · Calculated based on the Hold and Hold Time Activity metrics. (2) · Calculated based on the Queue > Entered and Queue > Short Abandoned Waiting metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
yes (4)
premise: (Click arrow to add another value)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityAccepted (2) · AgentActivityAgentDisconnectFirst (2) · AgentActivityAvgHandleTime (2) · AgentActivityAvgHoldTime (2) · AgentActivityAvgWrapTime (2) · AgentActivityConsultInitiated (2) · AgentActivityQueueAbandonedInviting (2) · AgentActivityRejected (2) · AgentActivityResponses (2) · AgentActivityShort (2) · QueueCustomerOffered (2)

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