Drilldown: GCXI Metric

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GCXI Metric > usedIn: Interaction Volume Business Result Report & premise: yes & notproject: None

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type:
Disposition (2)
mediaType:
All (2) · Chat (2) · Open (sync) (2) · Voice (2)
dataType:
Number (2)
folder:
Business Attribute > BA Customer (2)
displaysInFolder:
None (2) · Outbound Contact > Contact Attempt (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
T_ABANDONED (2) · T_TRANSFER_INIT_AGENT_PCT (2)
dbTable:
None (2) · AG2_ID_*.ABANDONED (2)
calculation:
None (2) · Calculated based on the Business Attribute > Transfer Initiated Agent and Accepted Agent metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
yes (2)
premise: (Click arrow to add another value)
project:
None (2)
notproject: (Click arrow to add another value)
anchor:
BusinessAttributeBACustomerAbandonedWaiting (2) · BusinessAttributeBACustomerPercentTransferInitiatedAgent (2)

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