Drilldown: GCXI Metric

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GCXI Metric > mediaType: Open (sync) & displaysInFolder: None

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type:
Disposition (6)
mediaType: (Click arrow to add another value)
dataType:
Number (6)
folder:
Agent > Activity (2) · Agent > Activity > Queue (2) · Business Attribute > BA Customer (2) · Queue > Q Consults (2) · Queue > Q Customer (2) · Queue > Q Customer & Consults (2) · Queue > Q Customer & Consults > Abandoned Waiting ST1 (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (6)
displaysInFolder Premise:
None (6)
internalMetricID:
None (2) · A_ABANDONED_INVITING (2) · A_AGENT_DISCONNECT_FIRST (2) · QC_CONSULT_ABANDONED (2) · QC_CONSULT_ABANDONED_INVITE (2) · QC_CONSULT_ABANDONED_SHORT (2) · QC_CONSULT_ABANDONED_STANDARD (2) · QC_CONSULT_ABANDONED_STANDARD_TIME (2) · QC_CONSULT_ABANDONED_TIME (2) · QC_CONSULT_ABANDONED_TIME_MAX (2) · Q_ABANDONED_INVITE_CC (2) · Q_ABANDONED_INVITE_PCT (2) · Q_ABANDONED_SHORT_CC (2) · Q_ABANDONED_STANDARD (2) · Q_ABANDONED_STANDARD_CC (2) · Q_ABANDONED_STANDARD_TIME_MAX (2) · Q_ABANDONED_STANDARD_TIME_MAX_CC (2) · Q_ABANDONED_STI__PCT (where is a value between 1 and 20, corresponding to the number of this threshold, such as Q_ABANDONED_STI_1, Q_ABANDONED_STI_2, and so on) (2) · Q_ABANDONED_STI__PCT (where is a value between 1 and 20, corresponding to the number of this threshold, such as Q_ABANDONED_STI_1_PCT, Q_ABANDONED_STI_2_PCT, and so on) (2) · Q_ABANDONED_TIME_CC (2) · Q_ABANDONED_WAIT_CC (2) · T_ABANDONED_INVITE_PCT (4) · T_ABANDONED_INVITING (2) · T_ABANDONED_PCT (2) · T_ABANDONED_SHORT_PCT (2) · T_ABANDONED_STANDARD_TIME_MAX (2) · T_ABANDONED_TIME (2) · T_ABANDONED_TIME_AVG (2) · T_ABANDONED_TIME_MAX (2)
dbTable:
None (6) · AG2_AGENT_GRP_[*].AGENT_DISCONNECT_FIRST (2) · AG2_AGENT_QUEUE_[*].AGENT_DISCONNECT_FIRST (2) · AG2_AGENT_[*].ABANDONED_INVITE (2) · AG2_AGENT_[*].AGENT_DISCONNECT_FIRST (2) · AG2_ID_*.ABANDONED_INVITE (2) · AG2_ID_*.ABANDONED_TIME (2) · AG2_ID_*.ABANDONED_TIME_MAX (2) · AG2_QUEUE_*.CONSULT_ABANDONED_SHORT (2) · AG2_QUEUE_ABN_[*].ABANDONED_STI_2 (2) · AG2_QUEUE_ABN_[*].ABANDONED_STI_ (where is a value between 1 and 20 (2) · AG2_QUEUE_GRP_*.CONSULT_ABANDONED_SHORT (2) · AG2_QUEUE_GRP_[*].ABANDONED_STANDARD (2) · AG2_QUEUE_GRP_[*].CONSULT_ABANDONED (2) · AG2_QUEUE_GRP_[*].CONSULT_ABANDONED_INVITE (2) · AG2_QUEUE_GRP_[*].CONSULT_ABANDONED_STANDARD (2) · AG2_QUEUE_GRP_[*].CONSULT_ABANDONED_TIME (2) · AG2_QUEUE_GRP_[*].CONSULT_ABANDONED_TIME_MAX (2) · AG2_QUEUE_GRP_[*].CONSULT_ABN_STANDARD_TIME (2) · AG2_QUEUE_[*].ABANDONED_STANDARD (2) · AG2_QUEUE_[*].CONSULT_ABANDONED (2) · AG2_QUEUE_[*].CONSULT_ABANDONED_INVITE (2) · AG2_QUEUE_[*].CONSULT_ABANDONED_STANDARD (2) · AG2_QUEUE_[*].CONSULT_ABANDONED_TIME (2) · AG2_QUEUE_[*].CONSULT_ABANDONED_TIME_MAX (2) · AG2_QUEUE_[*].CONSULT_ABN_STANDARD_TIME (2) · and so on ) (2) · corresponding to the number of this threshold (2) · such as AG2_QUEUE_ABN_[*].ABANDONED_STI_1 (2)
calculation:
None (6) · Calculated as the sum of the Q Customer > Standard Abandoned Waiting Time and Q Consult > Standard Abandoned Waiting Time metrics. (2) · Calculated as the sum of the Queue > Abandoned Inviting and Queue > Q Consults > Consult Abandoned Inviting metrics. (2) · Calculated as the sum of the Queue > Abandoned Waiting Time and Queue > Q Consults > Consult Abandoned Waiting Time metrics. (2) · Calculated as the sum of the Queue > Customer and Consults > Abandoned Inviting and Queue > Customer and Queue > Q Consults > Consult Abandoned Inviting metrics. (2) · Calculated based on the (Agent > Activity > Queue) Abandoned Inviting and Offered metrics. (2) · Calculated based on the (BA Customer >) Max Abandoned Waiting Time and Standard Abandoned Waiting metrics. (2) · Calculated based on the > Q Customer & Consults > Abandoned Waiting ST > Abandoned Waiting ST metric and the value of AG2_QUEUE_ABN_[*].ABANDONED (where is a value between 1 and 20). (2) · Calculated based on the Abandoned Inviting and Offered Business Attribute metrics. (2) · Calculated based on the Business Attribute > Abandoned Inviting and Offered metrics. (2) · Calculated based on the Business Attribute > Abandoned Waiting and Entered metrics. (2) · Calculated based on the Business Attribute > Abandoned Waiting Time and Abandoned Waiting metrics. (2) · Calculated based on the Business Attribute > Short Abandoned Waiting and Entered with Objective metrics. (2) · Calculated based on the Queue > Standard Abandoned Waiting and Queue > Q Consults > Consult Standard Abandoned Waiting metrics. (2) · Calculated based on the Queue > Max Abandoned Waiting Time and Queue > Standard Abandoned Waiting metrics. (2) · Calculated based on the Queue > Max Abandoned Waiting Time metric. (2) · Calculated based on the Queue > Short Abandoned Waiting and Queue > Q Consults > Consult Short Abandoned Waiting metrics . (2)
usedIn:
None (6) · Abandon Delay Report (2) · Agent Conduct Report (2) · Agent Performance Dashboard (2) · Agent Report (2) · Contact Center Dashboard (2) · Contact Center Report (2) · Interaction Volume Business Attribute Report (2) · Pre-Agent Termination Report (2) · Queue Outline Report (2)
cloud:
yes (6)
premise:
yes (6)
project:
None (6)
notproject:
None (6)
anchor:
AgentActivityAgentDisconnectFirst (2) · AgentActivityPercentAbandonedInviting (2) · AgentActivityQueueAbandonedInviting (2) · AgentActivityQueueAgentDisconnectFirst (2) · AgentActivityQueuePercentAbandonedInviting (2) · BusinessAttributeBACustomerAbandonedInviting (2) · BusinessAttributeBACustomerAbandonedWaiting_Time (2) · BusinessAttributeBACustomerAvgAbandonedWaitingTime (2) · BusinessAttributeBACustomerMaxAbandonedWaitingTime (2) · BusinessAttributeBACustomerMaxStandardAbandonedWaitingTime (2) · BusinessAttributeBACustomerPercentAbandonedInviting (2) · BusinessAttributeBACustomerPercentAbandonedWaiting (2) · BusinessAttributeBACustomerPercentShortAbandonedWaiting (2) · QueueConsultsConsultAbandonedInviting (2) · QueueConsultsConsultAbandonedWaiting (2) · QueueConsultsConsultAbandonedWaitingTime (2) · QueueConsultsConsultShortAbandonedWaiting (2) · QueueConsultsConsultStandardAbandonedWaiting (2) · QueueConsultsConsultStandardAbandonedWaitingTime (2) · QueueConsultsMaxConsultAbandonedWaitingTime (2) · QueueConsultsMaxConsultAbandonedWaitingTimeFmt (2) · QueueCustomerAndConsultsAbandonedInviting (2) · QueueCustomerAndConsultsAbandonedWaiting (2) · QueueCustomerAndConsultsAbandonedWaitingAbandonedWaitingST120 (2) · QueueCustomerAndConsultsAbandonedWaitingPercentAbandonedWaitingST120 (2) · QueueCustomerAndConsultsAbandonedWaitingTime (2) · QueueCustomerAndConsultsMaxStandardAbandonedWaitingTime (2) · QueueCustomerAndConsultsMaxStandardAbandonedWaitingTimeFmt (2) · QueueCustomerAndConsultsShortAbandonedWaiting (2) · QueueCustomerAndConsultsStandardAbandonedWaiting (2) · QueueCustomerMaxStandardAbandonedWaitingTime (2) · QueueCustomerMaxStandardAbandonedWaitingTimeFmt (2) · QueueCustomerStandardAbandonedWaiting (2) · QueueQCustomerConsultsStandardAbandonedWaitingTime (2)

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