Drilldown: GCXI Metric

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GCXI Metric > mediaType : All (Except email) or Chat & usedIn: None

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type:
None (2) · Detail (4) · Disposition (10)
mediaType: (Click arrow to add another value)
dataType:
None (2) · Number (10)
folder:
Agent > Activity (2) · Agent > Activity > Queue (2) · Business Attribute > BA Customer (2) · Callback (2) · Callback > Detail (2) · Chat (2) · Detail > Handling Attempt (2) · Queue (2) · Queue > Q Customer (2) · Queue > Q Customer & Consults (2)
displaysInFolder:
None (12) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (12)
displaysInFolder Premise:
None (12)
internalMetricID:
None (10) · A_ABANDONED_INVITING (2) · A_AGENT_DISCONNECT_FIRST (2) · A_CONFERENCE_INITIATED (2) · CBF_DESIRED_TIME_TS (2) · CBF_EWT_WHEN_OFFERED (2) · CBF_POS_WHEN_OFFERED (2) · CBF_START_DATE_TIME_KEY (2) · CB_ABANDONED_WAITING (2) · CB_AGENT_ADDED_TO_IXN (2) · CB_AGENT_ADDED_TO_IXN_AVG (2) · CB_CALLBACKS (2) · CB_CALLBACK_CANCELLED (2) · CB_DATE_TIME_KEY (2) · CB_ESTABLISH_MEDIA_IXN_TIME_MAX (2) · CB_EWT_WHEN_OFFERED (2) · CB_EWT_WHEN_OFFERED_MAX (2) · CB_EWT_WHEN_OFFERED_MIN (2) · CB_IXN_REQ_AGENT (2) · CB_POS_WHEN_OFFERED (2) · CB_POS_WHEN_OFFERED_MAX (2) · CB_POS_WHEN_OFFERED_MIN (2) · CB_SAVED_TIME_MIN (2) · CB_TIMEOUT_WAITING (2) · CB_WAIT_AGENT_OFFLINE_TIME (2) · CB_WAIT_AGENT_OFFLINE_TIME_MAX (2) · CB_XFER_TO_AGENT_FAIL_CONN (2) · CB_XFER_TO_AGENT_FAIL_NOCONN (2) · Q_ABANDONED_INVITE_PCT (2) · Q_ABANDONED_SHORT_PCT (2) · Q_ABANDONED_STANDARD_TIME (2) · Q_ABANDONED_STANDARD_TIME_MAX (2) · Q_ABANDONED_STANDARD_TIME_MAX_CC (2) · Q_ABANDONED_TIME (2) · Q_CONFERENCE_INIT_AGENT (2) · T_ABANDONED_INVITE_PCT (2) · T_ABANDONED_STANDARD_TIME_MAX (2) · T_CONFERENCE_INIT_AGENT (2)
dbTable:
None (8) · AG2_AGENT_*.CONF_ACCEPTED_ENGAGE_TIME+CONF_ACCEPTED_HOLD_TIME (2) · AG2_AGENT_QUEUE_[*].AGENT_DISCONNECT_FIRST (2) · AG2_AGENT_QUEUE_[*].CONFERENCE_INITIATED (2) · AG2_AGENT_[*].ABANDONED_INVITE (2) · AG2_CALLBACK_[*].ABANDONED_WAITING (2) · AG2_CALLBACK_[*].AGENT_ADDED_TO_IXN (2) · AG2_CALLBACK_[*].CALLBACKS (2) · AG2_CALLBACK_[*].CALLBACK_CANCELLED (2) · AG2_CALLBACK_[*].DATE_TIME_KEY (2) · AG2_CALLBACK_[*].ESTABLISH_MEDIA_IXN_TIME_MAX (2) · AG2_CALLBACK_[*].EWT_WHEN_OFFERED (2) · AG2_CALLBACK_[*].EWT_WHEN_OFFERED_MAX (2) · AG2_CALLBACK_[*].EWT_WHEN_OFFERED_MIN (2) · AG2_CALLBACK_[*].IXN_REQ_AGENT (2) · AG2_CALLBACK_[*].POS_WHEN_OFFERED (2) · AG2_CALLBACK_[*].POS_WHEN_OFFERED_MAX (2) · AG2_CALLBACK_[*].POS_WHEN_OFFERED_MIN (2) · AG2_CALLBACK_[*].TIMEOUT_WAITING (2) · AG2_CALLBACK_[*].WAIT_AGENT_OFFLINE_TIME (2) · AG2_CALLBACK_[*].WAIT_AGENT_OFFLINE_TIME_MAX (2) · AG2_CALLBACK_[*].XFER_TO_AGENT_FAIL_CONN (2) · AG2_CALLBACK_[*].XFER_TO_AGENT_FAIL_NOCONN (2) · AG2_CHAT_STATS_*.AGENT_RESPONSES (2) · AG2_ID_*.CONFERENCE_INIT_AGENT (2) · AG2_QUEUE_GRP_[*].ABANDONED_STANDARD_TIME (2) · AG2_QUEUE_GRP_[*].ABANDONED_TIME (2) · AG2_QUEUE_GRP_[*].CONFERENCE_INIT_AGENT (2) · AG2_QUEUE_[*].ABANDONED_STANDARD_TIME (2) · AG2_QUEUE_[*].ABANDONED_TIME (2) · AG2_QUEUE_[*].CONFERENCE_INIT_AGENT (2) · CALLBACK_FACT_GI2.DESIRED_TIME_TS (2) · CALLBACK_FACT_GI2.ESTABLISH_TIME (2) · CALLBACK_FACT_GI2.EWT_WHEN_OFFERED (2) · CALLBACK_FACT_GI2.POS_WHEN_OFFERED (2) · CALLBACK_FACT_GI2.START_DATE_TIME_KEY (2) · INTERACTION_RESOURCE_FACT_GI2.CONS_INIT_TALK_DURATION (2) · min(AG2_CALLBACK_[*].SAVED_TIME) (2)
calculation:
None (12) · Calculated as the sum of the Q Customer > Standard Abandoned Waiting Time and Q Consult > Standard Abandoned Waiting Time metrics. (2) · Calculated based on the (Agent > Activity > Queue) Abandoned Inviting and Offered metrics. (2) · Calculated based on the (BA Customer >) Max Abandoned Waiting Time and Standard Abandoned Waiting metrics. (2) · Calculated based on the Abandoned Inviting and Offered Business Attribute metrics. (2) · Calculated based on the Queue > Max Abandoned Waiting Time and Queue > Standard Abandoned Waiting metrics. (2) · Calculated based on the Queue > Max Abandoned Waiting Time metric. (2) · Calculated based on the Queue > Short Abandoned Waiting and Queue > Entered metrics. (2) · Refer to the Callback > Callbacks and Callback > Added Agents metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
yes (12)
premise:
yes (12)
project:
None (12)
notproject:
None (12)
anchor:
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