Drilldown: GCXI Metric

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GCXI Metric > type : Interval or Other & internalMetricID: None

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type: (Click arrow to add another value)
mediaType:
None (12) · All (8) · All (except Chat) (2) · All (except Email) (4) · Chat (8) · Open (sync) (2) · Voice (10)
dataType:
None (14) · Number (12)
folder:
Agent > Activity (2) · Agent > Activity > Queue (2) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Agent > State and Reason > Summarized State (2) · Business Attribute > BA Consults (2) · Business Attribute > BA Customer (2) · Business Attribute > BA Predictive Routing (2) · Callback (2) · Chat (2) · Chat Bot (2) · Co-browse (2) · Designer > Activity (2) · Detail > Handling Attempt (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Transfer (2) · Outbound Contact > Contact Attempt (2) · Queue (2) · Queue > Q Customer & Consults (2) · Queue > Q Customer & Consults > Abandoned Waiting ST1 (2) · Queue > Q Customer & Consults > Accepted Agent ST1 (2)
displaysInFolder:
None (20) · Agent > Activity > Queue (2) · Outbound Contact > Agent Contact (2)
displaysInFolder Cloud:
None (20)
displaysInFolder Premise:
None (20)
internalMetricID: (Click arrow to add another value)
dbTable:
None (16) · IF_IRF_GPM_FACT_GI2.AGENT_SCORE (4)
Other values:
calculation:
None (18)
Other values:
usedIn:
None (18) · Transfer Dashboard (4) · Agent Transfer Summary Report (4)
Other values:
cloud:
no (2) · yes (18)
premise:
yes (20)
project:
None (20)
notproject:
None (20)
anchor:
Other values:

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