Drilldown: GCXI Metric

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GCXI Metric > internalMetricID: A_TRANSFER_INIT_AGENT_PCT & usedIn : Agent Summarized State or None

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type:
Disposition (4)
mediaType:
All (4)
dataType:
Number (4)
folder:
Agent > Activity > Queue (2) · Business Attribute > BA Customer (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID: (Click arrow to add another value)
dbTable:
None (4)
calculation:
Calculated based on the (Agent > Activity > Queue) Transfer Initiated and Accepted metrics. (2) · Calculated based on the Business Attribute > Transfer Initiated and Accepted metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityQueuePercentTransferInitiated (2) · BusinessAttributeBACustomerPercentTransferInitiated (2)

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