Drilldown: GCXI Metric

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GCXI Metric > internalMetricID: A_CONSULT_RECEIVED_TIME & usedIn : Agent Performance Dashboard or Predictive Routing - Model Efficiency

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type:
Disposition (2)
mediaType:
All (except Chat) (2)
dataType:
Number (2)
folder:
Agent > Activity (2)
displaysInFolder:
Agent > State and Reason > Interaction State (2) · Outbound Contact > Agent Contact (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID: (Click arrow to add another value)
dbTable:
None (2)
calculation:
Calculated as the sum of AG2_AGENT_[*].CONSULT_RECEIVED_ENGAGE_TIME and AG2_AGENT_[*].CONSULT_RECEIVED_HOLD_TIME, or AG2_AGENT_GRP_[*].CONSULT_RECEIVED_ENGAGE_TIME and AG2_AGENT_GRP_[*].CONSULT_RECEIVED_HOLD_TIME (2)
usedIn: (Click arrow to add another value)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentActivityConsultReceivedTime (2)

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