Drilldown: GCXI Metric

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GCXI Metric > internalMetricID: A_CONSULT_RECEIVED_ACCEPTED & usedIn: Agent Group Business Attribute Report & premise: yes

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type:
Disposition (2)
mediaType:
All (except Chat) (2)
dataType:
Number (2)
folder:
Agent > Activity (2)
displaysInFolder:
Agent > State and Reason > Interaction State (2) · Outbound Contact > Agent Contact (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID: (Click arrow to add another value)
dbTable:
AG2_AGENT_[*].CONSULT_RECEIVED_ACCEPTED or AG2_AGENT_GRP_[*].CONSULT_RECEIVED_ACCEPTED (2)
calculation:
None (2)
usedIn: (Click arrow to add another value)
cloud:
yes (2)
premise: (Click arrow to add another value)
project:
None (2)
notproject:
None (2)
anchor:
AgentActivityConsultReceivedAccepted (2)

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