Drilldown: GCXI Metric

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GCXI Metric > internalMetricID : T_ASA or None & usedIn: Model Efficiency

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Disposition (2)
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folder:
Business Attribute > BA Predictive Routing (2)
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displaysInFolder Cloud:
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calculation:
Calculated as the sum of all agent scores for agents who handled an interaction routed by GPR, divided by the total number of interactions. (2) · Calculated based on the value of the Business Attribute > BA Predictive Routing > Error and the value of Business Attribute > BA Predictive Routing > Active metrics. (2)
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anchor:
BusinessAttributeBAPredictiveRoutingAvgAgentScore (2) · BusinessAttributeBAPredictiveRoutingPercentError (2)

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